Field Service Technician - HydroSpray Wash Systems, Inc.

FIELD SERVICE TECHNICIAN 

• Pay Range Based on Experience: $45,000 ($21.63 per hour) - $65,000 ($31.25 per hour) 
• First Shift Work Schedule

Established, respected, privately held business with deep, rich roots in the Clearfield County, PA community has a perfect opening for someone who is mechanically inclined, naturally curious and interested in life-long learning, a strong problem solver, and who is at the top of their game when they are providing world-class service to our customers.

• We are not interested in trade school pedigrees or college degrees! This job is perfect for someone who is re-entering the workforce (military experienced applicants are strongly encouraged to apply!) or someone who is seeking a chance to get in on the ground floor to build a service and repair career in the high-demand trades/industrial mechatronics/automation industry. 

• For the right candidate with a winning attitude, if you are looking for a place to land that offers very competitive pay, great benefits and on-the job training…keep reading!

FIRST-SHIFT FULL-TIME FIELD SERVICE TECHNICIAN

Hydro-Spray Wash Systems, Inc. has a 30 year history of experience designing, manufacturing, and supplying high-quality, in-bay, self-service car wash systems that exhibit superior cleaning ability and rugged reliability. But, having the reputation as an industry leader doesn’t mean we are content with doing things the same old way it’s always been done! We are intrigued by, and inspired to hire, talented associates who take initiative, make sound business decisions with limited direct supervision, have a core “can do” attitude and who want to build on a history of hard work, ethics, and pursuit of excellence in every aspect of their daily work.

The person in this position must be ready, willing and able to jump into their company-provided service vehicle and, according to company protocol, be fully-prepared to visit assigned customers at their place of business to perform preventative maintenance, repair equipment, and install replacement parts associated with Hydrowash equipment and accessories. In this role, the Technician wears many hats each day; this includes serving as:

• A company Ambassador who routinely offers our customers high-value goods and services from Hydrowash to help solve their most pressing problems.
• An Investigator who continues to strive to find a missing piece of the puzzle when something isn’t quite making sense or not working quite right, but who is smart enough to ask for help and reach out for expert guidance when reinforcement is needed.
• An Installer who loves the idea of learning something new every day about their technologies such as in-bay equipment, control systems and pay stations, automated conveyors, high pressure pump systems, pneumatic and hydraulic components, and electrical equipment including motors, sensors and control systems, among others.
• A Trainer who provides our customers with current, valuable education and information to enhance the performance and prolong the life of their equipment.

YOUR DAY-TO-DAY WORK COULD LOOK LIKE THIS:

• Working with Field Service Support and Inventory Control staff at company headquarters, the Field Service Technician helps pre-plan for each service call by studying and interpreting diagrams, sketches, specifications, and materials lists to ensure that the service vehicle is loaded with all necessary parts and equipment before departing for scheduled, on-site customer service calls.  For Warranty calls, pre-planning activities include reviewing the warranty documentation and the company’s policy manual to proactively identify upcoming routine maintenance needs and to adequately prepare for on-site warranty visits with our customers.
• At the appointed time, arrives at the customer site and follows unit installation instructions  to troubleshoot and repair various electrical and mechanical problems and/or electronic fluid transfer component problems, or to perform other specific service repair work on vehicle wash equipment and accessories
• Applies the appropriate corrective action to inspect, calibrate, and check all systems, components, chemicals and other factors to ensure the system is working properly; alternatively identifies defective/damages parts, components and/or systems and makes recommendations to the customer about any necessary replacements or other service work that may be required to ensure proper function
• In addition to visual inspection, uses mathematics, equations and other data-based skills to interpret data, evaluate metrics, and apply appropriate, problem-analysis or problem-solving techniques to accurately assess a technical installation issue; seeks next-level guidance and/or additional resources from Engineer or Field Service Technical Lead to resolve particularly complex technical equipment or installation problems.
• Identifies if there is salvage or re-purpose value for all defective materials/parts/ components; collect and return scrap materials for which there is monetary value to designated holding area and produce related scrap reports. Likewise, applies company policy to control purchasing costs for out-of-stock parts ensure and employ cost-saving opportunities
• Completes accurate, timely and thorough process documentation and production reports according to company protocol; when appropriate, performs data entry and data retrieval using company-provided tablet or laptop and/software to generate desired reports (e.g. work orders, expense reports, daily and weekly time logs, etc.).
• According to established company procedures, properly maintains the general up-keep and appearance of the assigned company service vehicle, tool inventory, and parts inventory.
• Maintains up-to-date knowledge of equipment changes or modification through various resources such as training seminars, maintenance manuals, and service bulletins, or engineering documents, as well as individual research and other correspondence.
• Occasionally, as business needs dictate, assists manufacturing with basic assembly of parts/components and other light manufacturing duties
• Performs other duties, as assigned.

YOUR IMPACT & INFLUENCE ON BUSINESS OPERATIONS COULD INCLUDE (but would not be limited to):

• Accurately analyzing the state of all parts/components/system installations to identify defects and determine the root cause(s) for service/repair/quality issues; propose/implement appropriate, timely, cost-effective corrective actions and continuous process improvements and verify effectiveness of any change.
• Regularly collaborating with other team members and management to determine if service and repair activities, reports and records comply with Standard Operating Procedures (SOP)'s and regulatory requirements; identifying the need for any new procedure and/or corrective action; following through to ensure that any new/different task/procedure/process is thoroughly tested and well-documented.

If you are interested in exploring this job opportunity and you have the skills and abilities described below, we hope to hear from you in the next few days! Some electro-mechanical and plumbing experience is a plus, but not required.

MINIMUM REQUIREMENTS FOR EMPLOYMENT CONSIDERATION: 

• Must be 18 years of age.
• High School diploma and/or GED.
• If hired, must be able to follow all safety protocol, adhere to all company policies/procedures and other prescribed best practices/industry standards or regulations. 
• Must be able to understand and follow established company procedures. Must also demonstrate the ability to accurately read, interpret, comprehend and follow/apply technical specifications, blueprints; installation diagrams, models and drawings; equipment/operating, maintenance manuals and instructions. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form is critical.
• Solid math and reasoning skills to prepare, compile and validate data/reports; must be able to calculate standard increments of measure and apply basic algebra and geometry.
• Some comfort level with technology, software and spreadsheets, including use of all Microsoft office products and smart phones, and the willingness to learn new systems, techniques, and technologies.
• Must have knowledge and skills using a wide variety of machines and tools, including their designs, uses, repair, and maintenance. Knowledge of electrical and plumbing a plus!
• If required by job duties, background checks (criminal/education/employment/ reference/credit/DMV) will be performed; results must be satisfactory to the company. Also requires a valid driver's license and the ability to drive to and from prospective and current accounts or other business engagements, as needed. Clean driving record with no more than two (2) moving violations within the past 5 years; no more than two (2) preventable, at-fault accidents within the past 5 years. No impaired driving convictions within the past five (5) years and no charges for impaired driving currently pending are requirements for the job.
• On a daily basis must be willing and able to travel assigned geography. Based on business needs, ability to work infrequent night/weekends and/or holidays and also to travel frequently (locally or regionally) to troubleshoot equipment at customer sites or other venues. Must attain and maintain OSHA safety certifications and pass required standardized assessments/exams.
• Plumbing and/or electrical certification is a plus, but not a requirement for this position.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to use their arms and legs and move their whole body to sit, limb, lift, balance, walk, stoop, maneuver and move materials/objects weighing up to 90-110 pounds. Must be able to climb ladders and stand for prolonged periods. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, the ability to identify deviations and differences from an established tolerance or standard and adjust focus between objects, materials, colors and textures; use of magnifying devices may be required. Manual/finger/hand dexterity and sufficient physical (hand/arm/shoulder) strength to be able to effectively operate precision machinery and hand tools to do fine manipulations is required. Work is outdoors year-round; must be able to tolerate extreme heat and extreme cold.

 HOW TO APPLY:

Include your resume, answer a few questions, then click submit.  It’s that easy to apply right now!

• This position will remain open until filled.
• Applicants must be currently authorized to work in the United States on a full-time basis.  This company does not sponsor applicants for work visas.
• Local applicants or those who can report to work on a punctual basis in Clearfield County, PA during normal work hours and as needed to meet business requirements are encouraged to apply. 
• The Company reserves the right to alter, change, modify and/or terminate this job posting at any time without notice, or obligation. No recruiters, please; principal applicants only.
  
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Hydrospray Wash Systems, Inc. is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to kreed@hsws.net and let us know the nature of your request and your contact information.

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