Field Service Technician - Coffee - New England Coffee

Join our New England Coffee team! We are seeking a Field Service Technician in the Greater Boston area. As one of the largest independent coffee roasters in the New England area, you can find our products in grocery, foodservice, and online retailers around the country.

This position is responsible for troubleshooting, repairing and installing coffee, tea and beverage equipment and all preventative maintenance for our food service and retail customers. We strive to deliver premium products while delivering exceptional customer service.

Essential Functions and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Performs onsite coffee, tea and beverage equipment installations and exchanges
• Troubleshoots and repairs customer equipment on site
• Responsively assists customers over the phone with repairs, calibrations and troubleshooting
• Proactively detects and corrects potential problems before they occur
• Completes clear and accurate work orders documenting service provided, parts used, and the results
• Completes all work orders in an accurate, complete and timely fashion
• Maintains part inventory levels in company-provided service vehicle
• Effective communication with company dispatcher to ensure prompt service and customer satisfaction
• Follows all safety procedures and participates in safety training
• Maintains safe and efficient use of equipment and tools
• Inspects company vehicle and alerts management of necessary or required maintenance/repairs needed on the vehicle in a prompt manner
• Serves as the face of the company by providing a positive, professional demeanor and image
• Participates in rotating on call schedule including nights and weekends.
• Other duties as assigned by the Service Manager

Education and Experience: The minimum requirements below are representative of the education and experience required to perform this job successfully.

• High school diploma or GED
• A minimum of two years of technician experience working on coffee, tea and beverage equipment or related field preferred
• Electrical and plumbing experience helpful

Qualification/Skills: The skills listed below are representative of the technical, interpersonal, and leadership skills required to meet the job qualifications for this position.

• Valid driver’s license with a clean driving record
• Ability to lift and move up to 50 pounds
• Positive, customer service attitude and a team player
• Reliable with the ability to work weekends/holidays as needed
• Attention to detail with good organizational skills
• Technology proficiency
• Good communication skills, verbal and legible handwriting

Full time position Monday – Friday, 8AM–4:30PM. Benefits include company vehicle, health insurance, 401k, LTD, paid vacation and holidays!

Reily Foods Company is an equal opportunity employer, Minorities/Females/Disability/Protected Veteran/Sexual Orientation/Gender Identity