Field Service Technician - McKenzie Recruiting
Dallas, TX
About the Job
Position Summary
Service frequency (50,60,400Hz) and power conversion (3-phase/single phase) equipment for defense and aerospace or marine products. Troubleshoot, perform, suggest and expedite service requests and duties as assigned, to achieve superior customer satisfaction. Refer possible sales leads to Sales management.
Service frequency (50,60,400Hz) and power conversion (3-phase/single phase) equipment for defense and aerospace or marine products. Troubleshoot, perform, suggest and expedite service requests and duties as assigned, to achieve superior customer satisfaction. Refer possible sales leads to Sales management.
Responsibilities
- Receive and/or return customer calls/emails regarding technical questions
- Travel to, and from customer base, as well as correlate travel arrangements with the management, and support staff. Prepare for delivery of parts needed, and correspond with department manager when in the field
- Service (troubleshoot, start-up and repair) units in the field or factory
- Train customer on safety, and operation of units
- Maintain complete records of service calls both customer, and internal
- Maintain relationships with customers in regard to service or modification action required
- Maintain relationships with other departments as required in areas related to service issues
- Able to work overtime
- Able to travel internationally
Experience
- Two years electrical experience in 3-phase power systems
- Read schematics for troubleshooting
- Flexible, and able to travel without prior notice (Up to 50% travel both domestic, and international)
- Fluent in English, and have good communication, written, and computer skills
- Have a valid driver’s license, and U.S. Passport
- Highly safety conscientious
- Walk and/or stand, sit; occasional stooping, kneeling, crouching, crawling
- Use of hand for grasping, pushing, pulling, and fine manipulation
- Frequent lifting and/or moving; heavy lifting up to 90 lbs
- Maneuver in small spaces, and reach high places
- Performing essential duties in this position, there is regular exposure to three phase high
voltage - Associate degree in electronics or equivalent technical experience gained through successful completion of an accredited trade school or military electronic based school.
Source : McKenzie Recruiting
