Field Service Technician, Electro-Mechanical Equipment - TheMasonGroup

Field Service Technician

• Are you looking for a place where you can have a clear path to growth within a stable, growing organization?
• Do you thrive in an environment that offers continuous training and coaching?
• Want to be part of a company that knows developing an amazing team makes all the difference, where each day brings a new challenge?

Look no further—apply now!

• Associate Degree in Mechanical, Electronic Technology or similar, accepting non degreed professional with commeasurable experience, Technical School graduate (Electrical/Mechanical background)

• Experience working with electro-mechanical equipment is a plus

• Ability to read basic electrical schematics is a plus

• Willingness to be hands-on

• Safely and effectively lift, carry, and move objects of varying weights

• Bending, stooping, kneeling, reaching, climbing, balancing, standing, and walking for extended periods, maintaining necessary physical dexterity and coordination

• Work in various environmental conditions, including exposure to varying temperatures, weather, and noise levels

The company provides training for qualified individuals, including on-the-job training. The duration of training depends on the applicant’s background, education, and ability to learn the company’s equipment and technologies.

Field Service Representatives must possess a strong work ethic, high energy level, excellent communication skills, and willingness to travel approximately 50% of the time nationwide, with occasional international travel. This is a salaried position with additional compensation for travel on behalf of the company and its customers.

• Assist customers on-site with equipment start-up

• Train customer operators on-site in the use of equipment

• Repair or replace problematic or failed components on-site as necessary

• Approve warranty replacements as per equipment warranty stipulations, usually requiring factory verification

• Provide off-hours customer phone assistance at times, typically over weekends/holidays (compensated accordingly)

When not traveling, Field Service Representatives perform the following functions:

• Follow up on the last field service visit with customers to ensure all is well

• Test completed weigh feeders, water treatment, and other equipment prior to shipment

• Provide telephone and other types of assistance to customers

• Assist Electrical Production in testing completed control panels

• Write follow-up letters/memos to customers, reviewed by the Field Service Manager and possibly Sales prior to mailing

• Investigate unusual problems experienced in the field with applicable in-house personnel

• Maintain current expense reports

• Be a team player and work cross-functionally

• Manage resources and relationships, both internally and externally

• Consistently evaluate processes and recommend changes when appropriate

• Communicate effectively throughout the organization

• Initiate new, creative ideas

• Demonstrate flexibility and adaptability to new paths

• Manage multiple projects effectively

• Utilize strong problem-solving/troubleshooting practices

                                 Looking forward to getting to know you...

We, and our clients, are equal opportunity employers and consider all applicants for positions without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status, or any other protected status.