Field Service Technician - PMI Kyoto Packaging Systems Inc

PMI Kyoto Packaging Systems has been an industry leader in the packaging industry for over twenty years. We provide high end, custom machinery to a diverse, international clientele including many Fortune 500 companies. We are a dynamic and rapidly expanding company with great growth opportunity within our own staff. We take great pride in doing our manufacturing capabilities and we do all our assembly in-house.


PMI Kyoto is looking for a Field Service Technician to join our team. The Field Service Technician will be based out of our Elk Grove, IL office and is responsible for providing on-site client installation, repairs, and maintenance of their equipment.  

The ideal candidate is prompt and reliable, has superior support skills and excellent communication. He/she will have a proven track record of client satisfaction and is motivated to provide superior service.

Duties/Responsibilities:

• Provide remote and hands on assistance with installations, training, repairs, warranty work, retrofits, safety improvements and equipment transfers.
• Travel to customer sites as needed domestically and internationally.
• Support PMIKYOTO assembly, start up and FAT efforts at factory, gaining needed machine specific expertise and training.
• Provide detailed call and service reports and provide suggestions for selling PM, additional spares or new equipment to our existing customers.
• Grow and develop their knowledge of PMIKYOTO equipment, support equipment, site safety requirements, electrical, mechanical and programming expertise.

• Must have knowledge of packaging/manufacturing industry.
• Service and capital equipment experience.
• Excellent communication and interpersonal skills a must.
• Ability to time manage and be well organized.
• Team player with personal accountability.
• Mechanical and Electrical skills.

• • 100% PAID CIGNA HEALTH & DENTAL INSURANCE FOR OUR EMPLOYEES
  • 95% PAID CIGNA HEALTH & DENTAL INSURANCE FOR DEPENDENTS
  • Company paid Life Insurance
  • Paid vacation & holidays
  • 401K with employer match
  • A positive and respectful work culture

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