Field Service Technician - Florida - Nordson

Collaboration drives Nordson’s success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.

Nordson Adhesive Dispensing Systems (ADS) sets the global standard in hot melt machines and dispensing, coating, and laminating systems. Manufacturers rely on our equipment for packaging, product assembly and surface treatment applications. With a leading services and support network, we help our customers worldwide increase manufacturing efficiencies and produce the highest quality products.

Essential Job Duties and Responsibilities

• Complete preventative maintenance contract tasks onsite at Top & Bottom customers.
• Onsite Troubleshooting/Repair at Bottom customers.
• Remote Troubleshooting for bottom customers.
• Onsite/remote warranty support for bottom customers.
• Start-up support for bottom end-users who receive a new machine from an OEM with a Nordson system.
• Assist Sr. FST’s on major installs/trainings at Top customers.
• Complete accurate service reports/service billings/service tickets after PM visits in a timely manner.
• Report any customer complaints about our equipment performance to Sr. FST/SAM/Service Manager.
• If not in the field, provide email and call support to the existing Technical Support Team (Tech Support Team).
• If not in the field, work in Swainsboro assembling our products for hands-on factory training.
• Participate in classroom training of our products.  

Education and Experience Requirements

• College degree in a Technical Program.  

Skills and Abilities

• Willingness to learn & understand new equipment, technologies, and processes.
• Basic Mechanical & electrical knowledge/understanding. 
• Basic knowledge of pneumatic & hydraulic systems/components.
• Basic ability to read and understand manuals, parts lists, component drawings, dimensional drawings, hydraulic & pneumatic schematics, electrical schematics, and wiring diagrams.
• Familiarity with using common tools and equipment (i.e. Multi-Meter).
• Comfortable working onsite alone with tools to assist customers.
• Comfortable with upselling customers on new products and technologies. 
• Effective oral and written communication skills.
• Home office space.
• Good computer knowledge: MS Office, Outlook, MS Teams, Concur, SAP, SAP C4C, Concur etc.
• Available to travel ~75% of the time.

Working Conditions and Physical Demands

Working conditions will vary based on the location and nature of the customer.  Working conditions are those typical to light and heavy industrial settings and will include moderate to high noise levels and temperature extremes.

While performing assigned duties, the JR FST is regularly required to stand for an extended amount of time, walk, climb steps, cross roller conveyors, and reach with hands and arms while wearing personal protective apparel required for the manufacturing location. The JR FST must carry the required tools needed to complete the task.  A JR FST must be able to lift and move up to 50 pounds.  Specific vision abilities required by this job include close vision, the ability to adjust focus, and depth perception.  

Travel Required

  None

  Minimal

  Estimated 75% with 5 to 15+ overnight stays/month.

Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law. All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.Third party recruiters and agencies should not contact employees of Nordson or its subsidiaries directly. Any resumes sent to a hiring manager or submitted to Nordson employees are considered unsolicited and property of Nordson. Nordson will not pay a placement fee unless the agency or recruiter has a signed contract with Nordson’s Human Resources department in advance of submitting a candidate for consideration. Verbal and written approvals will not be considered a valid contract for service.