Field Service Technician - Charles Kriston Group

Field Service Technician 

 

Our client is headquartered in Hawthorne, New York, near New York City. Their team comprises engineers, scientists, technicians, and other professionals who cater to the packaging industry by manufacturing cutting-edge package inspection equipment for sectors such as pharmaceuticals, medical devices, food, and containers. They focus on creating precise and reliable inspection technologies that streamline testing and validation processes across various industries. These non-destructive and objective inspection solutions are designed to enhance quality control and process efficiency while minimizing company waste and costs. The client is committed to delivering top-notch service to their customers. As part of business expansion efforts, they are seeking a skilled Field Service Technician who is driven by a sense of achievement and seeks to join a dynamic team at the forefront of Container Closure Integrity testing globally. If you are passionate about making a difference rather than just looking for a job opportunity, we invite you to contact us.

Job Description:
We are seeking a Field Service Technician with experience in packaging system manufacturing and assembly. The ideal candidate will have a strong background in service technician roles and a basic understanding of HMI PLC functionality. This position requires the ability to diagnose technical problems, provide solutions, and work closely with customers in a professional manner. The successful candidate will be detail-oriented, hands-on, and able to excel in a fast-paced environment.

Responsibilities:
- Provide on-site technical support for packaging system installations and maintenance
- Diagnose technical issues and determine appropriate solutions
- Collaborate with customers to address service needs and ensure satisfaction
- Utilize MS Office tools for documentation and reporting
- Extensive global travel (approximately 60%) to customer sites for service appointments
- Demonstrate a high level of energy and readiness to tackle challenges

Requirements:
- 1 year of experience in packaging system manufacturing and assembly (preferred)
- 3 years of experience as a Service Technician (preferred)
- Basic understanding of HMI PLC functionality
- Proficiency in MS Office applications (Word, Excel, PowerPoint)
- Strong interpersonal skills and ability to work professionally with customers
- Detail-oriented with a proactive, action-oriented approach
- Ability to assess next steps and anticipate future tasks
- Willingness to travel up to 60%
- Excellent communication skills with a customer-focused mindset