Field Service Technician - Hiring Now at Mayroad

Summary/Objective of the Maintenance Technician Generalist

The Generalist Maintenance Technician diagnoses, repairs, and maintains the physical condition and appearance of residential properties and other Mayroad assets (pool, community center, playgrounds, ice rinks, dog parks, community garden, etc.), including, but not limited to structural, paint, plumbing, HVAC, Steam, pressure washing, cleaning, electrical, etc., depending on assigned core duties.

Essential Functions of the Generalist Maintenance Technician

• Performs routine maintenance in and around Mayroad communities, including occupied and vacant residences, community properties, and amenities, including fixing structural damage and other repairs to walls, floors, crawlspaces, ceilings, insulation, attics, entryways, windows, decks, patios, garages, pools, etc.
• Responds to and completes emergency, urgent, and routine work orders in accordance with company policy
• Provides exceptional customer service and responsiveness to residents
• Performs emergency on-call, after-hours services (on a rotational basis)
• Inspects properties to ensure the highest standards are maintained at all times; performs annual preventative maintenance inspections to identify potential upcoming maintenance issues and perform on-the-spot repairs as required
• Uses Mobile Work Order app daily to receive, prioritize, and fill emergency, urgent, and routine work orders
• Repairs broken or leaking plumbing to avoid water damage and restore full use of water fixtures; may include repairs and maintenance on sewers and exterior plumbing, clearing interior clogs, clearing up/drying internal flooding, fixing leaks, and replacing water heaters, toilets, sinks, faucets, showerheads, insulation, and other hardware as needed
• Performs basic electrical repairs on damaged wiring, switches, outlets, fans, lights, and other electrical fixtures when shorts or severed wires occur; replaces old or damaged/non-functioning units
• Conducts moisture/humidity and mold/mildew inspections; performs mold and mildew remediation (up to 10 square feet)
• Performs routine installation and preventative maintenance on household appliances, including stoves, microwaves, refrigerators, dishwashers, garbage disposals, etc.; diagnoses, repairs/replaces appliances; replaces components; recommends warranties repair requests when applicable
• Maintains building HVAC (or steam) equipment in order to maintain climate control in the building functioning properly, including diagnosing, repairing, and replacement of units, ducts, and thermostats
• Maintains tools and equipment; submits requests for replacement when necessary
• Submits parts requests for materials required for repairs and general maintenance
• Applies preventative measures to the building to reduce the risk of future problems, such as using sealants, caulks, grouting, protective finishes, etc.
• Enhances building appearance by updating exterior and interior finishes, such as painting and staining, framing, trim work, flooring, tiles, and carpet stretching, as required by location
• Identifies and repairs/remove potential safety hazards to avoid injuries to residents and visitors
• Shovels snow, clears residential flooding, and takes other climate-related actions as required in emergency situations
• Removes invasive wildlife from the housing; treats insects with household sprays/deterrents; sets live animal traps and releases them as appropriate; may elevate request for professional services if needed
• This position is deemed Key & Essential and, as such, will be required to work onsite beforehand, during, and after any accident, emergency, or disaster in order to best protect and care for our residents and assets.
• Performs other job-related duties as assigned

Supervisor Responsibilities of the Generalist Maintenance Technician

Required Qualifications of the Generalist Maintenance Technician

• EDUCATION REQUIREMENT High school graduate or GED; may be offset by experience
• At least 3+ years of experience in general residential maintenance, including carpentry, plumbing, basic electrical, ability to obtain certification in HVAC/Steam (as applicable) within 12 months of hire if necessary

Knowledge, Skills & Abilities of the Generalist Maintenance Technician

• Familiar with all tools required, including basic carpentry, plumbing, electrical, power tools, saws, drills, hammers, etc.
• Basic computer/phone skills, including computer-based training, timekeeping, etc.
• Note: employee will be required to use a personal smartphone for on-the-job communication
• Ability to use Mobile Work Order app, phone, camera, and e-mails to communicate and confirm work order requirements
• Safety-minded; basic understanding of OSHA and other safety requirements; ability to obtain certifications required for the position
• Detail oriented
• Reliable and dependable; positive can-do attitude
• Ability to work with minimal supervision and in a collaborative team environment
• Ability to prioritize work orders in a fast-paced, high-performing environment
• Basic organizational skills
• Valid drivers license; must be able to meet a Motor Vehicle Review in accordance with Company policy.
• Note: Employee will be required to use personal vehicle for on-the-job transportation
• Ability to pass a state and federal background check to obtain access to the installation; ability to pass a 12-panel pre-employment drug test
• Customer service mindset: ability to communicate in a professional manner with residents and associates
• Ability to read English and interpret documents and communicate effectively both verbally and in writing
• Ability to read, count, and write to accurately complete all documentation

Work Environment

While performing the duties of this job, the employee regularly works performing repairs/construction in a residential environment. The position requires regular use of Personal Protective Equipment (PPE).

Involves working in a non-climate regulated environment. May involve exposure to extreme heat/cold, temperature changes, exposure to noise (85+ decibels), exposure to hazardous materials, use of power tools, atmospheric conditions, water, industrial hazards, electric shock, ice and slipping hazards, heights, and falling hazards, and other hazardous working conditions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The heavy lifting of up to 50 pounds is expected. Exertion of up to 50 lbs. of force is required. The employee is frequently required to walk, climb, lift, carry, balance, reach, grasp, handle, stoop, kneel, crouch, and crawl.

Travel

Minimal. Less than 5 percent

Other Duties

Please note this job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. Additional job-related duties may be assigned. Mayroad reserves the right to amend and change responsibilities to meet business and organizational needs as necessary with or without notice.

EEO Commitment: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ethnicity, sex, pregnancy, sexual orientation, gender identity/expression, including transgender identity, religion, disability, age, genetics, active military or veteran status and any other characteristics protected under applicable federal or state law.