Field Service Technician I - Lift Truck at Ring Power corporation
Lakeland, FL
About the Job
Main Duties & Responsibilities
Primary Job Role
Repairs or replaces defective parts on machinery/equipment
Disassembles components and properly clean parts
Inspects components to ensure maximum parts are being reused to control repair costs
Tests, diagnoses and adjusts failures of equipment.
Creates repair estimates and submits information to substantiate quotes and estimates
Prepares all parts requisitions, time cards, or service reports, as requested by the supervisor
Ensures they are legible and accurate with sufficient detail for service accounting needs.
Monitors job expenses versus repair estimates and ensures that the lead person is aware of any cost over run, prior to the job being completed
Assumes the lead person position temporarily, as necessary.
Demonstrates utilization of dealer computer systems for work orders and other documentation.
Maintains a minimum set of tools required for job performance
Works in a neat, orderly, and safe manner while caring for and maintaining company machines/equipment.
Maintains personal company service literature, and maintains a high awareness of technical changes in the industry.
Performs other duties as assigned.
Essential Job Competencies
Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.
Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources
Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace
Refer to job specific training requirements for the job identified in the LMS.
Coaching and Mentoring: Inspires and empowers team members to excel, providing timely productive feedback and guidance to stretch beyond their comfort levels to achieve specific, measurable and challenging goals
Builds productive relationships with team members, conveying confidence and expressing genuine appreciation for team member contributions
Explains to team members the importance of the work they do.
Managing Change: Demonstrates support for innovation and for organizational changes needed to improve the organization's effectiveness
Helps individuals and groups manage the anxiety associated with significant change
Establishes processes to manage the orderly implementation of change.
Valuing Diversity: Helps create a work environment that encourages and appreciates workforce diversity
Seeks different points of view and leverages diverse perspectives in group processes and decision-making
Respects the contributions of all individuals
Strives to eliminate barriers to diversity
Understands multigenerational and multicultural workforce trends.
Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood
Uses feedback to verify effective and accurate communication has occurred
Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication
Avoids surprises.
Information Gathering: Checks all appropriate sources in identifying the information needed for analysis and decision making
Uses skillful methods in obtaining high quality relevant information
Checks work to ensure accuracy and completeness
Compares observations or finished work to what is expected to find inconsistencies
Clearly documents sources, and organizes the information according to the research needs.
Planning and Organizing: Creates realistic schedules and follows them
Evaluates progress against schedule and goal
Identifies the sequence of tasks and the resources needed to achieve a goal, and prioritizes key action steps
Anticipates the impacts / risks of actions
Seeks and uses others' input about critical actions, timelines, sequencing, scope, methodology, expected outcomes, and priorities
Adjusts plans based on input.
Innovative: Sees old problems as opportunities for creative problem solving while staying within the parameters of good practice
Develops and fosters better, faster, or less expensive ways to do things
Thinks in terms of desired outcomes, not just reactive, quick solutions
Energized by any challenge that stands in the way
Remains agile and adapts in a high degree of ambiguity.
Customer Oriented: Demonstrates concern for satisfying external and/or internal customers
Responsive, quickly and effectively addresses customer concerns or problems
Assures customers he/she is willing to work with them to meet their needs
Presents a cheerful, positive manner with customers.
Company Overview
In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.
Today, Ring Power Corporate headquarters in St
Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano
Ring Power also has eight facilities outside of Florida - The Carolinas, Georgia, Texas & Tennessee- to serve the needs of other specialized industries and customers.
Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service
In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.
Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.
Qualifications
Education and Experience
Formal Education High School diploma or GED
Experience 7 or more years
Required / Credentials
Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
Must posses a valid Class E Driver’s License
Not Required but Highly Desired Criteria
A specialized technical course or equivalent years experience as a Technician preferred
Updating of Knowledge
Job requirements occasionally change requiring re-training to stay current every 3-5 years
Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness
Problem Solving Job requires complex problem solving ability with little guidance
Independent research and analysis are sometimes required to develop solutions.
Creativity Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.
Autonomy Job is not monitored
Involvement in determining overall objectives is encouraged
Use of discretion in how the work is done, setting priorities and decision making is expected
Achieving desired outcomes is evaluated with little emphasis on process
Working Environment
Stress Load Regular exposure to these stresses (20-80% of the time).
Workload Fluctuation Job involves occasional changes in priorities, complexity and/or quantity of work.
Work Schedule Work is typically performed during regular business hours with occasional requirements to work nights, holidays and weekends
Organizational Impact
A person's performance in this job has significant immediate impact on expense, efficiencies or achievement of overall department and company objectives.
Supervisory Responsibility
Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team)
Physical Demands
"NA": Not Applicable
"O": Occasionally - (up to 3 hours/day)
"F": Frequently - (3-6 hours/day)
"C": Constantly - (6-8 hours/day)
F: Climbing
O: Balancing
O: Stooping
F: Kneeling
F: Crouching
O: Crawling
F: Reaching
C: Standing
F: Sitting
F: Walking
O: Feeling
F: Fingering
F: Grasping
F: Repetitive Motion
C: Talking
C: Hearing
F: Pushing - Up to 25 lbs
F: Pulling - Up to 25 lbs
F: Lifting - Up to 25 lbs
O: Pushing - 26-50 lbs
O: Pulling - 26-50 lbs
O: Lifting - 26-50 lbs
O: Pushing - Over 50 lbs
O: Pulling - Over 50 lbs
O: Lifting - Over 50 lbs
Environmental Conditions
"NA": Not Applicable
"O": Occasionally - (up to 3 hours/day)
"F": Frequently - (3-6 hours/day)
"C": Constantly - (6-8 hours/day)
C: Inside conditions: Protection from weather but not necessarily from temperature change
O: Outside environmental conditions: No effective protection from weather
F: Extreme cold: Temperatures below 32 degrees for periods of more than one hour
F: Extreme heat: Temperatures above 100 degrees for periods of more than one hour
F: Noise: sufficient noise to cause the worker to shout to be heard above the ambient noise level
F: Vibration: Exposure to oscillating movements of the extremities of whole body
F: Hazards: Includes a variety of physical conditions (i.e
proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals
F: Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation
F: Oils: There is air and/or skin exposure to oils and other cutting fluids
O: Air particulates / contaminants: the worker is required to wear respirator
RING POWER CORPORATION, INC
IS AN EQUAL OPPORTUNITY EMPLOYER
Primary Job Role
Repairs or replaces defective parts on machinery/equipment
Disassembles components and properly clean parts
Inspects components to ensure maximum parts are being reused to control repair costs
Tests, diagnoses and adjusts failures of equipment.
Creates repair estimates and submits information to substantiate quotes and estimates
Prepares all parts requisitions, time cards, or service reports, as requested by the supervisor
Ensures they are legible and accurate with sufficient detail for service accounting needs.
Monitors job expenses versus repair estimates and ensures that the lead person is aware of any cost over run, prior to the job being completed
Assumes the lead person position temporarily, as necessary.
Demonstrates utilization of dealer computer systems for work orders and other documentation.
Maintains a minimum set of tools required for job performance
Works in a neat, orderly, and safe manner while caring for and maintaining company machines/equipment.
Maintains personal company service literature, and maintains a high awareness of technical changes in the industry.
Performs other duties as assigned.
Essential Job Competencies
Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.
Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources
Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace
Refer to job specific training requirements for the job identified in the LMS.
Coaching and Mentoring: Inspires and empowers team members to excel, providing timely productive feedback and guidance to stretch beyond their comfort levels to achieve specific, measurable and challenging goals
Builds productive relationships with team members, conveying confidence and expressing genuine appreciation for team member contributions
Explains to team members the importance of the work they do.
Managing Change: Demonstrates support for innovation and for organizational changes needed to improve the organization's effectiveness
Helps individuals and groups manage the anxiety associated with significant change
Establishes processes to manage the orderly implementation of change.
Valuing Diversity: Helps create a work environment that encourages and appreciates workforce diversity
Seeks different points of view and leverages diverse perspectives in group processes and decision-making
Respects the contributions of all individuals
Strives to eliminate barriers to diversity
Understands multigenerational and multicultural workforce trends.
Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood
Uses feedback to verify effective and accurate communication has occurred
Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication
Avoids surprises.
Information Gathering: Checks all appropriate sources in identifying the information needed for analysis and decision making
Uses skillful methods in obtaining high quality relevant information
Checks work to ensure accuracy and completeness
Compares observations or finished work to what is expected to find inconsistencies
Clearly documents sources, and organizes the information according to the research needs.
Planning and Organizing: Creates realistic schedules and follows them
Evaluates progress against schedule and goal
Identifies the sequence of tasks and the resources needed to achieve a goal, and prioritizes key action steps
Anticipates the impacts / risks of actions
Seeks and uses others' input about critical actions, timelines, sequencing, scope, methodology, expected outcomes, and priorities
Adjusts plans based on input.
Innovative: Sees old problems as opportunities for creative problem solving while staying within the parameters of good practice
Develops and fosters better, faster, or less expensive ways to do things
Thinks in terms of desired outcomes, not just reactive, quick solutions
Energized by any challenge that stands in the way
Remains agile and adapts in a high degree of ambiguity.
Customer Oriented: Demonstrates concern for satisfying external and/or internal customers
Responsive, quickly and effectively addresses customer concerns or problems
Assures customers he/she is willing to work with them to meet their needs
Presents a cheerful, positive manner with customers.
Company Overview
In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.
Today, Ring Power Corporate headquarters in St
Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano
Ring Power also has eight facilities outside of Florida - The Carolinas, Georgia, Texas & Tennessee- to serve the needs of other specialized industries and customers.
Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service
In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.
Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.
Qualifications
Education and Experience
Formal Education High School diploma or GED
Experience 7 or more years
Required / Credentials
Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
Must posses a valid Class E Driver’s License
Not Required but Highly Desired Criteria
A specialized technical course or equivalent years experience as a Technician preferred
Updating of Knowledge
Job requirements occasionally change requiring re-training to stay current every 3-5 years
Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness
Problem Solving Job requires complex problem solving ability with little guidance
Independent research and analysis are sometimes required to develop solutions.
Creativity Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.
Autonomy Job is not monitored
Involvement in determining overall objectives is encouraged
Use of discretion in how the work is done, setting priorities and decision making is expected
Achieving desired outcomes is evaluated with little emphasis on process
Working Environment
Stress Load Regular exposure to these stresses (20-80% of the time).
Workload Fluctuation Job involves occasional changes in priorities, complexity and/or quantity of work.
Work Schedule Work is typically performed during regular business hours with occasional requirements to work nights, holidays and weekends
Organizational Impact
A person's performance in this job has significant immediate impact on expense, efficiencies or achievement of overall department and company objectives.
Supervisory Responsibility
Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team)
Physical Demands
"NA": Not Applicable
"O": Occasionally - (up to 3 hours/day)
"F": Frequently - (3-6 hours/day)
"C": Constantly - (6-8 hours/day)
F: Climbing
O: Balancing
O: Stooping
F: Kneeling
F: Crouching
O: Crawling
F: Reaching
C: Standing
F: Sitting
F: Walking
O: Feeling
F: Fingering
F: Grasping
F: Repetitive Motion
C: Talking
C: Hearing
F: Pushing - Up to 25 lbs
F: Pulling - Up to 25 lbs
F: Lifting - Up to 25 lbs
O: Pushing - 26-50 lbs
O: Pulling - 26-50 lbs
O: Lifting - 26-50 lbs
O: Pushing - Over 50 lbs
O: Pulling - Over 50 lbs
O: Lifting - Over 50 lbs
Environmental Conditions
"NA": Not Applicable
"O": Occasionally - (up to 3 hours/day)
"F": Frequently - (3-6 hours/day)
"C": Constantly - (6-8 hours/day)
C: Inside conditions: Protection from weather but not necessarily from temperature change
O: Outside environmental conditions: No effective protection from weather
F: Extreme cold: Temperatures below 32 degrees for periods of more than one hour
F: Extreme heat: Temperatures above 100 degrees for periods of more than one hour
F: Noise: sufficient noise to cause the worker to shout to be heard above the ambient noise level
F: Vibration: Exposure to oscillating movements of the extremities of whole body
F: Hazards: Includes a variety of physical conditions (i.e
proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals
F: Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation
F: Oils: There is air and/or skin exposure to oils and other cutting fluids
O: Air particulates / contaminants: the worker is required to wear respirator
RING POWER CORPORATION, INC
IS AN EQUAL OPPORTUNITY EMPLOYER