Field Service Technician II - Power Systems at Ring Power corporation
Ocala, FL
About the Job
Main Duties & Responsibilities
Primary Job Role
Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations
Wears proper personal protective equipment.
Attends and successfully completes required technician training classes.
Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer's specifications.
Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.
Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
Inspects components to insure maximum parts are being reused to control repair costs
Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.
Monitors job expenses versus repair estimates and ensures that the supervisor is aware of any cost over run, prior to the job being completed.
Approaches work in a positive manner, maintains conduct that is supportive of the work Team and sets the standard for others to follow
Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations
Trains and/or mentors others in department.
Performs other duties as assigned.
Essential Job Competencies
Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.
Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources
Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace
Refer to job specific training requirements for the job identified in the LMS.
Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood
Uses feedback to verify effective and accurate communication has occurred.
Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication
Avoids surprises.
Information Gathering: Checks all appropriate sources in identifying the information needed for analysis and decision making
Uses skillful methods in obtaining high quality relevant information
Checks work to ensure accuracy and completeness
Compares observations or finished work to what is expected to find inconsistencies
Clearly documents sources, and organizes the information according to the research needs.
Fiscal Accountability: Follows all fiscal regulations, standards and control procedures when committing fiscal resources or processing financial transactions
Responsibly allocates and accounts for the use of fiscal resources, weighing alternatives and their benefits
Monitors budget usage and ensures critical costs are covered
Seeks ways to reduce costs.
Takes Initiative: Takes appropriate action to resolve issues without requiring direction
Seeks out others involved in a situation to learn their perspectives
Makes difficult decisions in a timely manner
Is willing to make decisions in difficult or ambiguous situations, when time is critical
Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.
Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations
Remains focused, does not get bogged down in unnecessary detail
Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events
Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.
Adaptability: Adapts to changing business needs, conditions, and work responsibilities
Adapts approach, goals, and methods to achieve solutions and results in dynamic situations
Recovers quickly from setbacks, and finds alternative ways to reach goals or targets
Open to different and new ways of doing things; willing to modify one's preferred way of doing things.
Credibility: Demonstrated concern to be responsible, reliable, and trustworthy
Maintains commitments
Respects the confidentiality of information or concerns shared by others
Is honest and forthright with people
Takes personal responsibility for the quality and timeliness of work
Punctual, follows instructions, policies, and procedures.
Personal Development: Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas
Obtains developmental opportunities proactively
Actively seeks and embraces growth opportunities.
Company Overview
Today, Ring Power Corporation has become one of the largest Cat dealers in the Southeastern United States through dedication to the mission of customer service
In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.
Qualifications
Education and Experience
Formal Education High School diploma or GED
Experience 3-4 years
Required / Credentials
Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
Valid Driver's License
Successfully completed all required training curriculum to be designated Service Field Tech II
Not Required but Highly Desired Criteria
Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
Updating of Knowledge
Job requirements frequently change requiring re-training once or more per year.
Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness
Problem Solving Job requires complex problem solving ability with little guidance
Independent research and analysis are sometimes required to develop solutions.
Creativity Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries
Autonomy Job is not normally monitored, but overall objectives are clearly defined
Use of discretion in how the work is done, setting priorities and decision making is encouraged
More emphasis is placed on achieving the desired outcome, not on controlling the process.
Working Environment
Stress Load Regular exposure to these stresses (20-80% of the time).
Workload Fluctuation Job frequently involves changes in priorities, complexity and/or quantity of work.
Work Schedule Work is scheduled during regular business hours with frequent requirements to work nights, holidays and weekends.
Organizational Impact
A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.
Supervisory Responsibility
Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team)
Physical Demands
"NA": Not Applicable
"O": Occasionally - (up to 3 hours/day)
"F": Frequently - (3-6 hours/day)
"C": Constantly - (6-8 hours/day)
F: Climbing
O: Balancing
O: Stooping
F: Kneeling
F: Crouching
F: Crawling
F: Reaching
C: Standing
F: Sitting
F: Walking
F: Feeling
F: Fingering
F: Grasping
F: Repetitive Motion
F: Talking
F: Hearing
F: Pushing - Up to 25 lbs.
F: Pulling - Up to 25 lbs.
F: Lifting - Up to 25 lbs.
O: Pushing - 26-50 lbs
O: Pulling - 26-50 lbs.
F: Lifting - 26-50 lbs.
O: Pushing - Over 50 lbs.
O: Pulling - Over 50 lbs.
O: Lifting - Over 50 lbs.
Environmental Conditions
"NA": Not Applicable
"O": Occasionally - (up to 3 hours/day)
"F": Frequently - (3-6 hours/day)
"C": Constantly - (6-8 hours/day)
O: Inside conditions: Protection from weather but not necessarily from temperature change.
F: Outside environmental conditions: No effective protection from weather.
O: Extreme cold: Temperatures below 32 degrees for periods of more than one hour.
F: Extreme heat: Temperatures above 100 degrees for periods of more than one hour.
F: Noise: sufficient noise to cause the worker to shout to be heard above the ambient noise level
F: Vibration: Exposure to oscillating movements of the extremities of whole body.
F: Hazards: Includes a variety of physical conditions (i.e
proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals.
F: Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes,
odors, dust, mists, gases or poor ventilation.
F: Oils: There is air and/or skin exposure to oils and other cutting fluids.
O: Air particulates / contaminants: the worker is required to wear respirator.
RING POWER CORPORATION, INC
IS AN EQUAL OPPORTUNITY EMPLOYER
Primary Job Role
Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations
Wears proper personal protective equipment.
Attends and successfully completes required technician training classes.
Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer's specifications.
Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.
Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
Inspects components to insure maximum parts are being reused to control repair costs
Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.
Monitors job expenses versus repair estimates and ensures that the supervisor is aware of any cost over run, prior to the job being completed.
Approaches work in a positive manner, maintains conduct that is supportive of the work Team and sets the standard for others to follow
Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations
Trains and/or mentors others in department.
Performs other duties as assigned.
Essential Job Competencies
Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.
Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources
Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace
Refer to job specific training requirements for the job identified in the LMS.
Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood
Uses feedback to verify effective and accurate communication has occurred.
Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication
Avoids surprises.
Information Gathering: Checks all appropriate sources in identifying the information needed for analysis and decision making
Uses skillful methods in obtaining high quality relevant information
Checks work to ensure accuracy and completeness
Compares observations or finished work to what is expected to find inconsistencies
Clearly documents sources, and organizes the information according to the research needs.
Fiscal Accountability: Follows all fiscal regulations, standards and control procedures when committing fiscal resources or processing financial transactions
Responsibly allocates and accounts for the use of fiscal resources, weighing alternatives and their benefits
Monitors budget usage and ensures critical costs are covered
Seeks ways to reduce costs.
Takes Initiative: Takes appropriate action to resolve issues without requiring direction
Seeks out others involved in a situation to learn their perspectives
Makes difficult decisions in a timely manner
Is willing to make decisions in difficult or ambiguous situations, when time is critical
Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.
Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations
Remains focused, does not get bogged down in unnecessary detail
Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events
Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.
Adaptability: Adapts to changing business needs, conditions, and work responsibilities
Adapts approach, goals, and methods to achieve solutions and results in dynamic situations
Recovers quickly from setbacks, and finds alternative ways to reach goals or targets
Open to different and new ways of doing things; willing to modify one's preferred way of doing things.
Credibility: Demonstrated concern to be responsible, reliable, and trustworthy
Maintains commitments
Respects the confidentiality of information or concerns shared by others
Is honest and forthright with people
Takes personal responsibility for the quality and timeliness of work
Punctual, follows instructions, policies, and procedures.
Personal Development: Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas
Obtains developmental opportunities proactively
Actively seeks and embraces growth opportunities.
Company Overview
Today, Ring Power Corporation has become one of the largest Cat dealers in the Southeastern United States through dedication to the mission of customer service
In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.
Qualifications
Education and Experience
Formal Education High School diploma or GED
Experience 3-4 years
Required / Credentials
Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
Valid Driver's License
Successfully completed all required training curriculum to be designated Service Field Tech II
Not Required but Highly Desired Criteria
Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
Updating of Knowledge
Job requirements frequently change requiring re-training once or more per year.
Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness
Problem Solving Job requires complex problem solving ability with little guidance
Independent research and analysis are sometimes required to develop solutions.
Creativity Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries
Autonomy Job is not normally monitored, but overall objectives are clearly defined
Use of discretion in how the work is done, setting priorities and decision making is encouraged
More emphasis is placed on achieving the desired outcome, not on controlling the process.
Working Environment
Stress Load Regular exposure to these stresses (20-80% of the time).
Workload Fluctuation Job frequently involves changes in priorities, complexity and/or quantity of work.
Work Schedule Work is scheduled during regular business hours with frequent requirements to work nights, holidays and weekends.
Organizational Impact
A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.
Supervisory Responsibility
Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team)
Physical Demands
"NA": Not Applicable
"O": Occasionally - (up to 3 hours/day)
"F": Frequently - (3-6 hours/day)
"C": Constantly - (6-8 hours/day)
F: Climbing
O: Balancing
O: Stooping
F: Kneeling
F: Crouching
F: Crawling
F: Reaching
C: Standing
F: Sitting
F: Walking
F: Feeling
F: Fingering
F: Grasping
F: Repetitive Motion
F: Talking
F: Hearing
F: Pushing - Up to 25 lbs.
F: Pulling - Up to 25 lbs.
F: Lifting - Up to 25 lbs.
O: Pushing - 26-50 lbs
O: Pulling - 26-50 lbs.
F: Lifting - 26-50 lbs.
O: Pushing - Over 50 lbs.
O: Pulling - Over 50 lbs.
O: Lifting - Over 50 lbs.
Environmental Conditions
"NA": Not Applicable
"O": Occasionally - (up to 3 hours/day)
"F": Frequently - (3-6 hours/day)
"C": Constantly - (6-8 hours/day)
O: Inside conditions: Protection from weather but not necessarily from temperature change.
F: Outside environmental conditions: No effective protection from weather.
O: Extreme cold: Temperatures below 32 degrees for periods of more than one hour.
F: Extreme heat: Temperatures above 100 degrees for periods of more than one hour.
F: Noise: sufficient noise to cause the worker to shout to be heard above the ambient noise level
F: Vibration: Exposure to oscillating movements of the extremities of whole body.
F: Hazards: Includes a variety of physical conditions (i.e
proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals.
F: Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes,
odors, dust, mists, gases or poor ventilation.
F: Oils: There is air and/or skin exposure to oils and other cutting fluids.
O: Air particulates / contaminants: the worker is required to wear respirator.
RING POWER CORPORATION, INC
IS AN EQUAL OPPORTUNITY EMPLOYER
