Field Service Technician, II - Zebra Technologies

Remote Work: Yes



Overview:


At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.





Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.





You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.





Let’s create tomorrow together.





Provides onsite repair services of Zebra devices/solutions, according to service contract requirements.





Prefer Orlando, Kissimmee area. This position will cover the Orlando, Kissimmee area, so you must be living within 1 hour of those areas.


Responsibilities:



+ Consistently demonstrates positive customer interaction skills, reponsiveness and actively listening.


+ Evaluates and validates customer service request information, repair history, and contract entitlements. Performs basic tasks associated with diagnosing and servicing Zebra devices or solutions – on an expanding subset of products or applications. This includes receiving/shipping parts or devices, reviewing customer service requests, basic troubleshooting, telephone diagnostic activities, physical / mechanical repairs, inspection, retrofits, firmware and software updates, , cleaning, testing and return to service, verifying operation of the device / solution in the customers environment. Keeps the customer and other stakeholders informed of status of service / repairs. . Leverages experience and knowledge to accelerate troubleshooting and root cause identification. Learns and begins to apply basic product design principles (i.e. torque, tension, heat transfer, power, wireless, etc...) in troubleshooting, diagnosis and action plans. May provide basic operational/maintenance instruction to customer personnel.


+ Understands and manages against customer SLA’s for all service calls including response time and service delivery requirements. Develops and demonstrates knowledge of contract entitlements for key accounts in assigned territories


+ Participates in after hours / standby coverage rotation as assigned


+ Manages parts inventory proactively to ensure availability to meet all SLA requirements.


+ Records work performed in the form of symptom codes and parts replacement reasons, using Zebra systems as required. Maintains logs on repair activities. Submits reports on service activity as required by management. Requests reports to be run and analyze data related to operational status (i.e. WIP status, hold reports, etc…). Develops the ability to see larger scale trends in terms of product failure modes and repeat repairs (i.e. customer application, design, parts, etc...) Records hours worked onsite and travel time / mileage per company policy.


+ Meets internal standards and applicable government or industry regulations for productivity, quality, and safety / compliance


+ Practices 6s for the Field and other continuous improvement tools. Regularly contributes ideas and supports the implementation of continuous improvement action items.


+ Demonstrates consistent, compliant use of internal systems.


+ Develops an understanding of the cost components of the operation (i.e. materials, labor, supplies, etc...)


+ Learns and demonstrates the ability to create work instructions, check sheets, or other process documentation.


+ May attend meetings or have interactions with the tech support, quality, engineering, or other groups to explain typical product failure modes.


+ Demonstrates basic calibration and maintenance tasks of the tools/equipment used in the operation. Keeps tools and testing equipment in good working order.


+ Develops and demonstrates expertise in repair tasks that require advanced skills (i.e. advanced soldering, board reflow, special downloading, etc...)



Qualifications:


Preferred Education:



+ High School or equivalent


+ Associates degree or certification strongly preferred



Preferred Work Experience (years): previous field service work strongly desired


Key Skills and Competencies



+ Must have reliable transportation with capability to carry spare parts inventory.


+ Must be able to work at height, from ladders up to 10 feet, and must be capable of operating and working from scissor or boom lift at height up to 60 feet. Lift certification preferred.


+ Must be physically able to climb, bend, kneel, and lift and carry up to 50 lbs.


+ Must have good working knowledge of MS office.


+ Strong organizational, time management and communication skills, self reliant mimimum direct supervision.


+ Strong custoemr facing skills.


+ Driving records must be maintained that meets with Zebra’s internal policies


+ Has or is willing to complete Weights & Measures certification


+ Has or is willing to complete NET + certification



Come join the herd!





Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability and protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com .





Know Your Rights:


https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf





Cono zc a sus Derechos:


https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf





We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.





Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.





To all recruitment agencies: Zebra does not accept agency resumes. Please do not forward resumes to Zebra employees or any other team members. Zebra is not responsible for any fees related to unsolicited resumes and direct engagement with Zebra employees.







Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.





Salary: USD 42200.00 - USD 63400.00 Yearly



Salary offered will vary depending on your location, job-related skills, knowledge, and experience.

Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.




To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com (https://www.zebra.com/ap/en.html) email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.