Field Service Technician - Kavaliro

Kavaliro has partnered with a government organization in Kissimmee, Florida seeking a Service Desk II.

 

The candidate must possess solid Microsoft Windows (Windows 10 and 7) skills (A+, Network +, and Microsoft certifications would be a plus); accompanied by a strong knowledge of client server; Active Directory (AD), and Microsoft Office products. The individual should also have experience installing/configuring various applications (i.e. SQL clients/tools, applications, tools, and VPN client). The candidate must possess excellent troubleshooting skills; and must be able to identify and fix software and hardware related problems quickly and efficiently. A strong knowledge of networking and TCP/IP is required for this position. Knowledge or certifications (Citrix or other) in virtual environments is a plus. They must also show flexibility by adapting to specific situation;

 

• Working in a team environment
• Working independently
• Working special projects with little management intervention

 

QUALIFICATIONS:

Education, skills and experience:
 

• High school diploma or equivalent.
• Valid driver’s license and clean driving record required.
• Reliable transportation with the ability to travel to various facilities required.
• Associates degree in relevant discipline desirable.
• Extensive knowledge of hardware, software, and network configurations.
• Demonstrated skills and experience with a variety of computer hardware, operating systems, and software.
• Demonstrated skills and experience servicing and maintaining computer hardware.
• Knowledge of network devices (LAN-WAN-WIFI-VPN) as well as DNS and Active Directory required.
• Written and oral interpersonal communication skills.
• Ability to work as a member of a team or independently.
• Must be skilled in de-escalation and calmly walking the user through the problem-solving process.
• Ability to analyze, troubleshoot and repair computer hardware, software and network problems.
• Ability to install and configure software on a variety of platforms.
• Organizational skills including paper documentation, daily logs, scheduling, etc.
• Time management and prioritizing skills.
• Must be able to handle more than one project, job, task, and/or duty at one time.
• Must possess keen problem-solving and analytical skills.
• Must be well organized with strong attention to detail.
• Computer related certifications highly desired.

 

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.

On-Site

By using best practices and optimal employee recruiting strategies, Kavaliro provides employers with employment solutions by providing the most qualified and professional employees, who can staff both project and permanent positions in order to ensure the ongoing success of all types of businesses. We use a streamlined-yet-thorough approach to staffing that saves our clients administrative time, resources and money.