Field Service Technician at MoxieIT Solutions Inc

Title: Field Service Technician

Location: Palm Beach, FL 89119 (100% Travel within assigned territory)

Duration: 3 to 6 Months Temp to Perm

Shift Timings: Tue - Sat 8:30 AM – 5:00 PM

Job Description:

Qualifications:

· Proposed work days and times: [Tue - Sat 8:30 AM – 5:00 PM] Training hours may differ. ***Subject to change with some variation of possible rotation, weekends, nights, OT. Approx. [50 Miles] travel range.

· Primary work location [Palm Beach County 33461 and other towns and cities - expanding out additional 20 miles as it is not a major city]. 100% travel within territory assigned.

To be successful in this team you will:

• Have technical interest and aptitude. Strong customer focus. Ability to manage multiple priorities. And be a self-starter.

Requirements:

• High school Diploma (or equivalent)

• Have a valid driver's license and driving record that satisfies DN’s fleet requirements

• Successfully complete background check and drug screening

• Drive your personal vehicle for the first 90 days to job sites (mileage will be reimbursed

Responsibilities:

• Field Service Technician I
• Join our dynamic service team for this entry level field service position. Depending on your assigned territory, you will provide services, repairs and technical maintenance for ATM's, retail point of sale (POS) equipment, locksmithing,
• Electric Vehicle Charging (EVC) plus related PC and PC peripherals on customer premises. Our training consists of on the-job mentoring as you might expect, but also formal classroom, virtual and self-paced training for extensive learning opportunities.

• Performing maintenance on ATMs (e.g., card reader, printer, reset and test devices, etc.). Electro mechanical repair.
• Performing basic installation functions (e.g., set up and test equipment, pulling cables, mounting devices, installing locks)
• Performing technical fixes such as clearing paper jams, card jams, bill jams, etc.
• Inspecting products for correct operation and resolving noted issues and/or escalating according to established procedures
• Prioritizing and planning service calls
• Works within a team environment, completes all required paperwork, manages, and maintains service parts inventory
• Contacting the customer with the estimated time of arrival
• Working with customers to ensure satisfaction with service delivery and understanding of product functionality
• Following key/alarm/combination control processes in assigned area of responsibility