Field Service Technician ll at Strategic Systems

End Client: MCPC/Metro Health

Job Title: Field Service Technician ll

Location: Cleveland OH

Duration: 6+ months  Contract

Shift timings: M-F 8-5

Job Description

• IT field technician tasks: driving to client sites and providing general IT Support, running break-fix and IMAC calls, and supporting clients, the level of support will vary depending on the customer but do expect printer, laptop, server, network, and other technology devices
• Smart Hands tech needed for PC REFRESH, Desktops replacement and laptops replacement.
• Candidate must maintain good customer focus meeting deadlines and service level agreements (SLA’s)
• Technician will travel to each client’s location
• Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server, and Printer
• Works under general supervision
• 3 years plus supporting Desktops, Laptops, and Printers.
• 3 years plus of customer service experience
• Reliable Transportation (This is a driving position – reimbursed accordingly)
• Able to work weekends, staggered or late shifts possibly including evenings and/or weekends
• Personable as they will be interacting with a wide range of users and environments
• Can work on a ladder of lift and are able to lift to 50lbs.
• Able to work from a bent, crouched, or kneeled position
• Smartphone with tethering/hot spot capabilities
• Laptop
• Basic Hand Tools
• Possess a valid driver’s license Preferred.