Field Service Technician - United Safety and Survivability Corporation

• Provide service and customer support during field visits.
• Manage and execute all on-site installation, repair, maintenance and test tasks.
• Diagnose technical and customer issues/problems while maintaining the highest level of customer satisfaction.
• Provide technical training on our products.
• Define and drive part sales though training and reviews.
• Comprehend customer requirements and make appropriate recommendations and briefings.
• Accurately document field changes and processes in support of future product modifications, ongoing service support and potential warranty claims.
• Establish service requirements; order and gather components and parts to complete service requests. 
• Produce timely and detailed service reports and Sales Force ticket updates.
• Possess strong knowledge regarding all products manufactured by United Safety and United Safety suppliers.
• Build positive relationships with customers.
• Perform projects, as requested, that are concerned with product offerings, product process and documentation improvement, and company growth.
• Schedule travel efficiently and process expenses appropriately. 
• Observe all company rules and safety practices.
• Perform other duties as assigned.

• High school diploma or equivalent.
• 1-3 years of experience as a technician or equivalent mechanical ability; other relevant experience will be considered.
• Automotive or transit experience preferred.
• Proficient at reading blueprints and the use of hand tools or other tools.
• Able to troubleshoot, test, repair and service technical equipment.
• Able to lift 50lbs and stand for up to 12 hours per day.
• Flexible regarding working hours and travel.
• Able to travel extensively including weekends and overnight. 
• Must have a valid driver’s license and passport and be able to travel internationally.
• Excellent written communications skills, including the use of proper spelling, punctuation, and grammar to produce error-free copy, particularly composing letters, reports and documents used for decision making.
• Outstanding Oral communication skills including tact and diplomacy which would be utilized during customer service, conflict management, development of relationships with internal and external contacts.
• Demonstrated ability to manage multiple and diverse projects including, analytical thinking, planning, prioritizing, problem solving, decision making and carrying out assigned projects with minimal supervision.
• Proficient in current computer software: MS Applications Word, Excel, and understanding of ERP systems.
• Able to perform in a fast-paced, team environment, while responding and adapting to change favorably and quickly.
• Proficient in current computer software: MS Applications Word, Excel, and understanding of ERP systems.
• Safety is at the forefront of your mind when working and you follow all policies to promote a safe working environment at United Safety. 
• You bring with you a positive attitude and the ability to work cohesively in a team environment.
• Help United Safety operate effectively by adhering to attendance and punctuality standards.
• Understand that you are part of a growing company, you have no concerns with and able to work extended hours/over-time as needed as well as some Saturdays to support that growth.

Founded in 1984 by entrepreneur Christian Hammarskjold, our company began in a garage with just a few products and a dream to innovate better, safer transit solutions. Since then, we’ve grown in both size and scope; introducing several new products and applications across a wide range of industries.Even as we continue to grow, our mission stays the same. We’re uniting passions, ideas, people, and solutions to protect and save lives through constant innovation.OUR VISION & MISSIONOur Vision: To build the next generation of safety and survivability technologies.Our Mission: United Safety and Survivability Corporation is committed to delivering the most innovative and reliable safety and survivability solutions our customers can trust to protect life and property.