Field Service Technician - CareerPaths NW

Our client's company is a leading provider of access platforms, articulated telescopic handlers, and a wide range of heavy and compact machinery, including attachments, backhoes, excavators, track loaders, fastrac, site dumpers, skid steers, teletrucks, telehandlers, and wheel loaders. They are committed to delivering exceptional service and support to their customers, ensuring optimal performance and reliability of their equipment. The company is currently seeking a skilled Field Service Technician to join their team.

As a Field Service Technician, you will play a crucial role in troubleshooting and repairing mechanical and electrical equipment, performing scheduled maintenance, and ensuring customer satisfaction through timely and professional service. This position requires a deep understanding of heavy equipment mechanics, particularly diesel engines and hydraulics, and the ability to work independently in the field.

Responsibilities

• Troubleshoot and repair mechanical and electrical issues on heavy and compact equipment such as excavators, dozers, and wheel loaders.
• Perform scheduled maintenance work based on customer needs and requirements.
• Respond to customer service requests promptly and professionally, meeting or exceeding departmental objectives.
• Collaborate with the service team to provide high-quality solutions and maintain customer satisfaction.
• Maintain detailed records of service work, repairs, and maintenance performed.
• Ensure all equipment is operating efficiently and safely, adhering to company standards and industry regulations.

Qualifications

• Experience as a "Yellow Iron" mechanic, with expertise in heavy and compact equipment.
• Strong knowledge of diesel engines and hydraulic systems.
• Proven troubleshooting skills with mechanical and electrical equipment.
• Ability to work independently and manage time effectively in the field.
• Excellent communication and customer service skills, with a commitment to customer satisfaction.
• Ability to maintain detailed records and documentation of service work.
• Valid driver's license and ability to travel to customer sites as needed.

Our client offers a rewarding opportunity for a motivated and skilled Field Service Technician to make a significant impact by ensuring the optimal performance of heavy machinery. If you have experience working with heavy equipment, diesel engines, and hydraulics, and are dedicated to providing excellent customer service, we encourage you to apply.

Join a team that values expertise, professionalism, and a commitment to customer satisfaction. This is an excellent opportunity to grow your career with a reputable company that is dedicated to excellence in the heavy equipment industry.