Field Service Technician V (On-site) at HEPCO, Inc.

Our client is seeking a skilled and dedicated Field Service Technician V to provide comprehensive IT support for desktop/laptop and server systems. The ideal candidate will have a strong background in diagnosing and troubleshooting a variety of hardware and software issues, ensuring seamless functionality for end-users.

• Provide IT support for desktop/laptop and server systems to meet customer needs.
• Assist users with the installation of hardware, software, and networking components.
• Diagnose and troubleshoot individual or multiple computer systems to maintain proper functioning.
• Resolve issues by contacting and collaborating with vendors as necessary.
• Research, analyze, and provide recommendations for hardware/software purchases, including ordering information.
• Diagnose and resolve complex end-user hardware/software issues related to networks, desktops, printers, remote access software, VoIP, mobile devices, and Microsoft Office and operating systems (Win XP, Vista, Win 7, Win 10).
• Perform new computer configurations and coordinate the workstation upgrade/replacement process.
• Participate in the deployment of new software platforms.
• Track user requests for equipment and problem reporting by opening cases and maintaining current case histories.
• Verify issue resolution with the customer and close cases appropriately.

Required Skills:

• Hardware/Software Proficiency: Experience with McAfee, Microsoft OS (XP, Win 7, Win 10), MS Office Suite, MS Server 2003/2008.
• Communication Skills: Excellent verbal and written communication abilities.
• Teamwork: Ability to work well in a team environment.
• Self-Motivation: Demonstrated self-motivation and the ability to manage tasks independently.
• Troubleshooting: Strong analytical and troubleshooting skills.
• Knowledge Base: Comprehensive understanding of computer hardware, software, terminology, systems, and local area networks.
• Organizational Skills: Strong organizational skills to manage multiple tasks effectively.

Experience Requirements:

• Minimum of 5 years of experience in an IT support role.
• Active Secret clearance required to start.

Education Requirements:

• High School diploma or GED.

Benefits:

• Health Insurance
• 401k

Pay Range: $34.00 - $37.00 per hour (Depending on experience and qualifications)

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from HEPCO, Inc and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.hepcoinc.com/privacy/

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.