Field Service Technician - Vivint Smart Home
Woburn, MA
About the Job
Job Description
Who we are:
Welcome to the intersection of energy and home services. At NRG, we’re driven by the idea of a smarter, cleaner, more connected future—and the possibilities that will bring to the world and to the 7.3 million customers we serve.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. More information is available at www.nrg.com or www.vivint.com. Connect with NRG and Vivint on Facebook, Instagram, LinkedIn and X.
We are adding to our Field Service Technician teamand looking for motivated, customer-focused, coachable individuals who have a knack for technology and sales.
Why Join Our Technician Team?
Competitive hourly base plus uncapped commission
Comprehensive paid training & Ongoing coaching and support
Opportunity for overtime to earn time and a half
4/10 work schedule with home dispatch (clock in and out from your driveway each day). We pay for your drive time to/from and in-between appointments!
Company take-home vehicle and gas card
Cell phone and work tablet
We provide all tools necessary to perform the job – We'll ship everything to you directly!
Why Join Vivint?
Full-time employment & Full benefit package including medical, dental, vision, life, and 401(k)
10 PTO days and paid holidays
Career development and leadership opportunities
Employee pricing on smart home products
Fast Company’s list of the World’s 50 Most Innovative Companies, Forbes named us one of America’s Best Employers and a Best Employer for Diversity
A DayInthe Life:
As part of our Field Service Technician team, you’ll provide expert-level installation and services of cutting-edge technology. As a technician, you will have the opportunity to maximize your earning potential by leveraging service and installation appointments into leads and additional revenue. Customers will rely on you to act with honesty and integrity as you offer what they have been looking for — peace of mind.
Who we’re looking for:
Our technician team is made up of a wide variety of backgrounds and experience levels. We believe in investing in our employees and provide comprehensive training and support.Sowhether you’re an experienced Field Technician, a sales rep looking for a change, or just a motivated, coachable individual, we want to speak with you!
Exceptional customer service skills
Sales experience – car sales, retail sales, insurance sales, B2C sales, call center experience
Field technician experience – cable installation, internet Installation, pest control, lawn maintenance, construction, solar technician
Clean driving record and valid license
Someone who thrives in a team environment as well as independently
Physical demands of the job:
Lift and carry up to 45 lbs.
Climb ladders up to 14 feet
Work in attics and other limited-space areas
Bend, kneel, crouch, and stand for extended periods
Safety culture is strong at Vivint. Field service technicians will conduct a safety analysis of every home to assure a safe workplace for the technician and the customers.