Field Services Engineer - TechDigital
McIntosh, AL
About the Job
L2 Desk side support Responsibilities
- Dealing with hardware and application support queries and issues reported to the
- Use diagnostic tools to troubleshoot problems associated with network
- Connectivity, and workstation hardware/software
- Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, Software
- Installing Printer drivers, IP Printing/Cloud Printing
- OneDrive Setup and migrations w/ OneNote Cloud Sharing
- Attempt Data Recovery on failed systems
- Troubleshoot Encryption issues
- Troubleshoot Password issues
- Windows / MacOS troubleshooting, applying OS updates, encryption, and Office for Mac 2016 for employees using O365
- Windows / Mac LAN / WAN connectivity troubleshooting
- Ready and assist with video conferencing equipment
- Networking – Troubleshoot, cross-connects, monitor port utilization, Wireless AP swap-out, Switch Install/Swap-out
- Take ownership and responsibility of queries, issues and problems assigned to
- the Desktop Support Engineers
- Escalate issues and involve experts wherever required in order to resolve issues
- as quickly as possible.
- Ability to maintain composure with challenging customers
- Cell support – tech setup/troubleshooting of cell phones (non mgmt. included)
Source : TechDigital
