Field Services Engineer - TechDigital
Scranton, PA
About the Job
Required Skillsets
Additional skillsets that would be great to have
- Schedule engineers to travel to remote sites.
- FS tech escalation point of contact.
- Implement and administer the Starter and Leaver Process – ie issue / return of laptps, desktops, peripherals, Printers, docking stations, while working with Asset management team to maintain the CMDB.
- Hardware troubleshooting like Memory management, additional hard drive set /Ram set up etc…
- Manage and maintain the SLA for FS tickets out of Cherwell.
- SPOC for asset retrieval and disposal with coordinating with collection agencies and Warehouse.
- SPOC for remote sites within PPL - ie, interface with business users and gather need for support from remote sites.
- Presentation and Excel skills required.
Additional skillsets that would be great to have
- Specific knowledge and understanding of Microsoft SCCM and/ or Tanium
- Application of AI technologies that drive out insights in the End User compute space which result in efficiency, or user experience enhancements
Source : TechDigital
