Field Services Representative - 5001063898900-3361 - Masco Corporation
Chicago, IL
About the Job
This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12230132 Job Summary
Provide exceptional field service to the customer base in support of the
sales effort in the Midwest region which includes Kentucky, Ohio,
Indiana, Michigan, Illinois, Wisconsin, Missouri, Iowa, Minnesota, North
Dakota, South Dakota, Nebraska, and Kansas. Service, promote,
demonstrate, and train on the various roofing systems, products, and
accessories. Service a regional area or customer base to ensure quality
installations of Carlisle Architectural Metals (CAM) products. CAM to
include Drexel Metals and Petersen Aluminum.
Duties and Responsibilities:
* Inspection and scheduling of completed product installations.
Schedule inspections a minimum of 48 hours in advance. The inspection of
completed work on job sites includes a visual and physical inspection.
Inspections are completed in all outside weather conditions. Inspections
require conversing with the roofer and other parties regarding all
aspects of the installation and or warranty requirements. Inspections
require proper documentation and completion of all necessary CCM reports
per the standard electronic and written procedures of the time. Adjust
and learn processes as they develop over time. The inspection includes
allocated time for contractor assistance, i.e., assisting with minor
repairs etc. to close and approve the project.
* Job Site Visits (JSV's) on systems being installed. Scheduling of
JSV's, the ability to physically assist in installing products or
systems, full knowledge of specifications and details, the ability to
converse and explain the specific product(s). The ability to recognize
errors to the system and explain corrective measures needed to meet
project specifications and warranty requirements. JSV's require proper
documentation and completion of all necessary CCM reports.
* Completion and submission of forms, letters, and reports via
present-day electronic means. This includes standard forms utilized by
CCM. This includes the ability to write letters to roofers, building
owners, architects, consultants, etc., explaining what corrective
measures are needed to meet project specifications and warranty
requirements.
* Telephone assistance for technical questions presented by product
installers. Answering telephone calls from outside parties regarding
project specifications and warranty requirements. This requires a full
working knowledge of specifications and details, the ability to converse
with outside parties, the ability to utilize other departments inside
CAM to assist/answer technical questions and/or problems presented by
CAM customers.
* Scheduling of training programs, the ability to physically complete
product and accessory installation work, includes full working knowledge
of specs and details, the ability to converse and convey installation
methods to installers.
* Mentoring and training newly hired Field Service Representatives.
Complete FSR Trainee Report Cards and review with trainee. Submit Report
Cards on time to provide the necessary feedback to ensure continued
progress of the new FSR.
* Job Start-Ups. Scheduling of job start-ups with the contractor's
office.
* Investigation of or spot check of minor warranty claims/determine
root cause of leak or claim, if possible. Complete standard
investigation reports to properly convey situation to Warranty Services
Project Manager/Technical Director.
Required Skills/Abilities/Knowledge:
* Must be Midwest based
* Essential Full Performance Knowledge:
* Drexel Metals products and uses
* Petersen Aluminum products and uses
* Company policies and procedures
* Department policies and procedures
* Safety requirements
* General roofing, construction, principles, and practices
* Tolerances for products, details, and des gn
* Hand and power tools
* Driving laws
* Company organization and locations
* Laptop and Tablet usage
* Smartphone usage
* Word, Excel, and PowerPoint
* CCM Inspect APP
* Oral Communication
* Directly communicate with Technical Managers, Field Service
Representatives, Warranty Project Managers, Specialists, and Technical &
Warranty Service Coordinators / Administrators.
* Directly communicate with Owner, Architect, Consultant, Rep,
Distributor, Applicators, etc. Communicate internally with Sales
Managers, Sales Reps, and Product Managers.
* Interpersonal skills
* Understanding, interpreting client's language and concerns
* Written Communication
* Inspection documentation (CCM Inspect APP)
* Job Site Visit & Start-Up Reports
* Job Investigation Reports
* Forms for Spot-Checks, Warranty Transfers, Invoice Inspections, etc.
* E-mail / phone to customers, building owners, internal employees,
etc.
* Organization
* Independent scheduling and completion of work assigned
* Response to e-mails and phone calls in a timely manner
* Adjust schedule as needed
* Driver's License
* Eye-Hand Coordination
* Typing
* Dexterity
* Hand / Power Tools
* Common Sense
Education and Experience:
* Bachelor's Degree
* Equivalency: Associate degree
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12230132 Job Summary
Provide exceptional field service to the customer base in support of the
sales effort in the Midwest region which includes Kentucky, Ohio,
Indiana, Michigan, Illinois, Wisconsin, Missouri, Iowa, Minnesota, North
Dakota, South Dakota, Nebraska, and Kansas. Service, promote,
demonstrate, and train on the various roofing systems, products, and
accessories. Service a regional area or customer base to ensure quality
installations of Carlisle Architectural Metals (CAM) products. CAM to
include Drexel Metals and Petersen Aluminum.
Duties and Responsibilities:
* Inspection and scheduling of completed product installations.
Schedule inspections a minimum of 48 hours in advance. The inspection of
completed work on job sites includes a visual and physical inspection.
Inspections are completed in all outside weather conditions. Inspections
require conversing with the roofer and other parties regarding all
aspects of the installation and or warranty requirements. Inspections
require proper documentation and completion of all necessary CCM reports
per the standard electronic and written procedures of the time. Adjust
and learn processes as they develop over time. The inspection includes
allocated time for contractor assistance, i.e., assisting with minor
repairs etc. to close and approve the project.
* Job Site Visits (JSV's) on systems being installed. Scheduling of
JSV's, the ability to physically assist in installing products or
systems, full knowledge of specifications and details, the ability to
converse and explain the specific product(s). The ability to recognize
errors to the system and explain corrective measures needed to meet
project specifications and warranty requirements. JSV's require proper
documentation and completion of all necessary CCM reports.
* Completion and submission of forms, letters, and reports via
present-day electronic means. This includes standard forms utilized by
CCM. This includes the ability to write letters to roofers, building
owners, architects, consultants, etc., explaining what corrective
measures are needed to meet project specifications and warranty
requirements.
* Telephone assistance for technical questions presented by product
installers. Answering telephone calls from outside parties regarding
project specifications and warranty requirements. This requires a full
working knowledge of specifications and details, the ability to converse
with outside parties, the ability to utilize other departments inside
CAM to assist/answer technical questions and/or problems presented by
CAM customers.
* Scheduling of training programs, the ability to physically complete
product and accessory installation work, includes full working knowledge
of specs and details, the ability to converse and convey installation
methods to installers.
* Mentoring and training newly hired Field Service Representatives.
Complete FSR Trainee Report Cards and review with trainee. Submit Report
Cards on time to provide the necessary feedback to ensure continued
progress of the new FSR.
* Job Start-Ups. Scheduling of job start-ups with the contractor's
office.
* Investigation of or spot check of minor warranty claims/determine
root cause of leak or claim, if possible. Complete standard
investigation reports to properly convey situation to Warranty Services
Project Manager/Technical Director.
Required Skills/Abilities/Knowledge:
* Must be Midwest based
* Essential Full Performance Knowledge:
* Drexel Metals products and uses
* Petersen Aluminum products and uses
* Company policies and procedures
* Department policies and procedures
* Safety requirements
* General roofing, construction, principles, and practices
* Tolerances for products, details, and des gn
* Hand and power tools
* Driving laws
* Company organization and locations
* Laptop and Tablet usage
* Smartphone usage
* Word, Excel, and PowerPoint
* CCM Inspect APP
* Oral Communication
* Directly communicate with Technical Managers, Field Service
Representatives, Warranty Project Managers, Specialists, and Technical &
Warranty Service Coordinators / Administrators.
* Directly communicate with Owner, Architect, Consultant, Rep,
Distributor, Applicators, etc. Communicate internally with Sales
Managers, Sales Reps, and Product Managers.
* Interpersonal skills
* Understanding, interpreting client's language and concerns
* Written Communication
* Inspection documentation (CCM Inspect APP)
* Job Site Visit & Start-Up Reports
* Job Investigation Reports
* Forms for Spot-Checks, Warranty Transfers, Invoice Inspections, etc.
* E-mail / phone to customers, building owners, internal employees,
etc.
* Organization
* Independent scheduling and completion of work assigned
* Response to e-mails and phone calls in a timely manner
* Adjust schedule as needed
* Driver's License
* Eye-Hand Coordination
* Typing
* Dexterity
* Hand / Power Tools
* Common Sense
Education and Experience:
* Bachelor's Degree
* Equivalency: Associate degree
Source : Masco Corporation