Field Services Specialist - Copeland

**About Us** We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.? Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! **Description** Are you a Controls Field Service professional ready to take your career to the next level? Copeland has an exciting opportunity for you! Based in the USA, this position will be responsible for the field services of Copeland Supermarket controls products, services, and commissioning of new installation, retrofit, and existing sites. The position requires customer visits for installation, programming, start-up, commissioning, training, and troubleshooting of products and services offered by Copeland. Fieldwork will be required with extensive overnight travel, typically 75-80%. **As a Field Services Specialist, You Will:** **Technical** + Perform work-related tasks according to company guidelines. + Provide standard scheduled and emergency service. + Provide onsite startup of the supermarket controls products and services. + Perform site surveys and audits + Provide onsite terminations of low voltage and networks, + Perform controller programming, commissioning and plant optimization. + Review store prints and specifications to ensure accurate programming and operation + Interact with contractors for validation and training + Maintain proficiency in all products and services that the company offers. **Safety** + Stay up to date on safety bulletins and safety field change notices. + Operate in a safe manner in accordance with published safety guidelines. + Must wear appropriate PPE as per guidelines and in line with job duties. + Report all work-related accidents or injuries within 24 hours to the appropriate personnel. + Participate in Safety Audits with your Supervisor/Manager. + Perform Environmental and Health (EHS) surveys on every site visit. **Administration** + Complete paperwork such as Service Work Requests, timesheets, expense reports, and Field Service Reports in a timely manner. + Connect with Technical Support on equipment issues. + Document and advise Field Services Management. + Customer telephone and e-mail technical support. + Write N-Cx and E-Cx reports. + Provide accurate and timely reporting according to company guidelines. + Provide estimated time of arrival to the Customer where applicable. + Maintain company property according to company policies. + PPE, test equipment, laptop, truck stock, cell phone, etc. + Assist with scheduling your time. + Assist in finalizing and formatting customer reports. **Customer Happiness** + Provide proper and adequate communication to internal and external customers. + Complete documentation accurately and provide completion of each designated assignment. + Strive to provide all customers a "first-time fix" for their equipment. + Maintain customer happiness rates. + Attend Customer Meetings as the need arises. **Performance** + Improve efficiency by combining service opportunities. + Complete all work in an efficient and timely manner. + Capable of making technical and commercial decisions under pressure. + Properly evaluate the site and equipment for appropriate action. + Maintain productive utilization rate according to company guidelines. + Perform inventory counts and reconciliation. + Implement company dress code and safety regulations. + Meet or exceed on-site response time requirements for each customer. + Understand and align with company startup/blocking issue processes and procedures. + Maintain accurate and adequate levels of internal communications. **Required Education, Skills & Experience:** + Associate's (AA) degree in HVAC/REF or equivalent from a two-year college or technical school or equivalent relevant experience. + Digital literacy includes word processing, spreadsheets, database, Internet software, E-mail, and Windows 10/11. + Certified in the use and handling of refrigerants. + Excellent verbal and written communication skills. **Working Conditions** + While performing the duties of this job, we are frequently exposed to moving mechanical parts, outside weather conditions, extreme cold, extreme heat, and the risk of electrical shock. We are occasionally exposed to wet and/or humid conditions, high precarious places, fumes or airborne particles, and vibration. **Benefits:** Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The salary/pay range for this role is $60,000 - $83,000 annually commensurate with the skills, talent, capabilities, and experience each candidate brings to a role. **Our Commitment to Our People** Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.? Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! **Our Commitment to Diversity, Equity & Inclusion** At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.? **Work Authorization** Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. **Equal Opportunity Employer** Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.com With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.