Field Services Tech I - Osborn - HonorHealth

Overview:Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact.

HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more.

Join us. Let’s go beyond expectations and transform healthcare together.

HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 15,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com.Qualifications:Education
High School Diploma or GED High School diploma Required

Experience
1 year of experience at the Service Desk or performing Technology Support; A+ certification or Associate’s Degree in relevant discipline many be used in lieu of 1 year of experience Required

Responsibilities:Job Summary
The Field Services Technician I installs, diagnoses, repairs, maintains and upgrades PC hardware, software, operating systems, mobile devices, clinical devices & applications, radiology devices, telephone system components, network devices, and peripherals.

In addition, the Field Services Technician I will perform routine operational tasks and project work, performs regular maintenance, support duties as directed and participates in a support on-call rotation facilitating off-hour work functions in support of incidents, upgrades, patches, and project task

• At an entry to intermediate level of experience / expertise, responds to incidents & requests escalated from the Service Desk and employee self-service site. Proactively identifies, documents, and addresses problems, errors, and unreported incidents. Performs after hours incident support as appropriate, reports for emergency response and performs tasks assigned.
  
  Packages & un-packages equipment. Installs & deploys, and troubleshoots hardware & software of all technologies under the purview of the IT Department. Performs tasks associated with returning defective and broken items for warranty repair. Reimages computers, assesses the need for technology refresh and replacement, and performs regular maintenance and support duties as directed by management. May need build phones, access network equipment, or learn technology of other departments to help troubleshoot the system, rather than a device.
  
  Analyze problems to identify the root cause, troubleshoot and resolve or escalate incidents as needed.
  Documents and submits new content to the knowledgebase
  
• Uses communication skills to listen to, identify & address customer needs while building a relationship and rapport with customers. Builds positive working relationships with team members, managers & all departments.
  Prioritizes and responds promptly based on severity levels to needs of the customer. Proactively or timely recognizes opportunities for service recovery and acts to resolve issues. Document all work completed within the current ticketing system.
  
• Consistently lives out the commitment to the HonorHealth tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of HonorHealth: Customer Centered, Service Focused, Quality Driven, Resource Wise, Growth Oriented
  Maintains a professional appearance for both themselves and their work environment.
  
• Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.

Facility:Support ServicesDepartment:IT Customer ServiceWork Hours:7:00am - 3:30pmShift:01 - DaysPosition Type:Regular Full-Time