Field Services Technician III - Pomeroy Technologies

IT support for end users at customer manufacturing and warehouse facility:



O365 Suite knowledge ie Outlook, Teams and OKTA MFA

Responsibility for multiple large sites

Working in front office, sales, warehouse, production and delivery environments

Being available for after-hours P1 support 24/7

Service-Now Incident system, working knowledge to be able to manage ticket que

Win10 Operating Systems, Lenovo laptops, desktops and network printers

How to reimage laptops and desktops ie with PXE

Use Configuration Manager Console for laptop/desktop remote management

MDM (Mobile Device Management) software ie AirWatch and Knox portals

Configuring and deploying iphones, ipads, Samsung/Android phones and Samsung tablets

Microsoft Active Directory, how to manage it

Network monitoring software ie SolarWinds

Network infrastructure support, knowing Server Rooms/MDFs and IDFs and what they are

Being able to identify network devices in a Network rack

Network Infrastructure, Cisco switches and routers ie using Putty APP for CLI purposes

Device repair portals ie Prosys portal / electronics recycling portals ie Resale technologies

Security software portals ie Cylance console management

Security camera systems ie Exacqvision software

Working on large device deployment projects, network upgrades etc.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled