Field Support Engineer - McLane Intelligent Solutions

At McLane Intelligent Solutions, we are searching for a dynamic Field Support Engineer to join our team. This role is perfect for someone who is passionate about technology and driven to provide exceptional service to our valued clients. As a Field Support Engineer, you will troubleshoot and resolve technical issues, assist with installations, and ensure optimal performance of systems for our customers.

Key Responsibilities:

• Troubleshoot and resolve hardware and software issues for clients on-site.
• Assist clients with installations and configurations of IT equipment.
• Respond to service requests in a timely manner, ensuring minimal disruption to clients' operations.
• Provide training and support to staff on software and hardware usage.
• Maintain documentation of service requests and resolutions.
• Collaborate with the technical support team to escalate complex issues as needed.
• Develop and maintain relationships with clients to understand their technology needs.
• Stay knowledgeable about industry trends and advancements in technology.

Requirements

• Strong troubleshooting skills with a focus on providing excellent customer service.
• Experience with Microsoft Products, including Windows Desktop, Server, and Microsoft 365.
• Familiarity with Active Directory and network configuration.
• Experience with virtualization platforms such as VMware or Hyper-V.
• Understanding of network devices, including routers, switches, and firewalls.
• Minimum of 2-3 years of experience in a technical support or engineering role.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Certifications such as CompTIA A+, Network+, or equivalent are desirable.

Preferred Qualifications:

• Associate or bachelor's degree in Computer Science or a related field.
• Experience with MAC iOS is a plus.

Benefits

• Competitive base salary.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Ongoing training and professional development opportunities.
• Fast-paced and collaborative work environment with opportunities for career advancement.