Field Support Technician - Veterans Sourcing Group

This req will be released Monday 5/6 at 10am EST and shortlisting will begin Tuesday 5/7 at 10am EST.

MUST BE ON RESUME:
1. What's the biggest group you have supported?
2. Are you willing to work in the office 100%?
3. Briefly describe your help desk support experience and why you are ideal for this role.

Req ID:	10929-1
Title:	Field Support Technician
Job Family:	D&T
Background Package:	CBRE Standard Package-No Drug Test
Pay Rate:	$31
Hours:	M-F 8-5pm
Remote/Hybrid/In-Person:	In-Person
Location:	Cleveland, OH 44113
Assignment Duration:	3 Months
Potential to convert to FTE, If so, what rate:	Potentially, Around 65K They are looking for someone who is a newer tech and has help desk experience and could potentially go to 2nd level.
Resource's typical working day:	Desktop support helping a wide range of end users Responding to tickets Providing Level 1 and potentially level 2 Support Maintaining office technology Front facing customer service Very high focus on customer satisfaction Recruiters: Here are some keywords to look for in resumes: Experience with Remote software tools Lifecycle management Backend office MS Office Support MS Intune Active Directory Led small projects (not a project manager) Software deployment Remote management Incident Request Management
Years of Experience needed:	Experience expectation: 2-3 years of level 1 or level 2 Help Desk or Desk Side experience
Level of Education:	H.S Diploma
Certifications/Licenses:	Hardware Certifications are a plus, not required
Top Must have Skills:	o Experience with Remote software tools, Lifecycle management o Level 1 & Level 2 software support o Backend office MS Office Support o MS Intune o Active Directory o Remote management o Incident Request Management
Pre-Screening Questions:	1. What's the biggest group you have supported? 2. Are you willing to work in the office 100%? 3. Briefly describe your help desk support experience and why you are ideal for this role.
Interview Process:	Zoom interviews then onsite (There process is: Technical, Cultural, & Onsite)
Work Equipment Issued:	Laptop