Field Systems Technician - Day Shift - I-77 MOBILITY PARTNERS LLC

About us:

I-77 Mobility Partners LLC is financing, developing, designing, constructing, operating and maintaining the 26-mile I-77 Express project as part of a public-private partnership with the North Carolina Department of Transportation. The tolled express lanes run adjacent to the general-purpose lanes on I-77 between uptown Charlotte and Mooresville. I-77 Mobility Partners is responsible for operations and maintenance of all lanes, both express and general purpose, and right of way within the designated project corridor limits.

What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren't enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.

Job Description:

Summary: The Field Service Technician will perform servicing, repair and/or installation of Toll Collection Systems (TCS). The Field Service Technician provides field support including: troubleshooting and repair of electronic equipment, systems, and wiring; installation of equipment; upgrades, modifications, programming; preventive maintenance actions; documentation.

Essential Duties and Responsibilities:

• Document and report customer and revenue facing tolling issues proactively
• Identification of potential exceptions through the use of:
  • Automated control reports;
  • Analysis of system data and trends;
  • Discussions with external service providers or analysis of external interface data;
  • Discussions with the system maintenance provider.
• Respond to corrective maintenance requests and alarms within the allotted time frame
• Isolation of faults in units and/or components
• Diagnose and repair hardware, software and system issues

• Complete work order reports and logs
• Perform shift-to-shift communications in accordance with established policies, procedures and local practices

• Actively escalate system issues and systemic problems to system maintenance

• Collaborate with system maintenance on approach to resolve issues

• Review proposed changes to the system

• Support testing and verification of system changes after implementation
• Installation, preventive and corrective maintenance of toll collection equipment to include lane controllers (servers & PC hardware), RFID, power supplies, closed circuit television cameras, microwave vehicle detectors, network components (routers, switches, cabling) and dynamic message signs
• Maintenance of spare equipment and parts including inventory management and documentation
• Installation of electrical conductors, data conductors, and fiber optic cable
• Connection of electrical conductors to power services to energize equipment
• Perform other duties as assigned

Qualifications (Knowledge, Skills & Abilities):

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfill those duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

• Bachelor's degree in IT, military training, or electrical engineering
• 0 - 3+ years of related experience in field support, information technology, tolling systems and/or intelligent transportation systems
• IMSA-II (Traffic Signal Tech 2) certification preferred, but not required
• Must be willing to work weekends, holidays, nights and be on-call as needed
• Fundamental electrical/mechanical knowledge

Professional Qualities:

• Excellent analytical skills
• Must be able to multitask, problem solve, and implement innovative processes within a fast-paced environment
• Excellent communication skills
• Reporting and documentation skills
• Effectively manage tasks, deadlines and individuals through vendor contracts
• Ability to interact with colleagues in a self-managed team structure

Computer Skills:

• Must be able to demonstrate computer proficiency, especially as to Microsoft Excel, Word and Po