Field Tech (Desk Side) Support Analyst - Datasoft Technologies
Atlanta, GA 30303
About the Job
Field Tech (Desk Side) Support Analyst
Onsite
About the Job
This is a Full Time W2 position. Unable to provide sponsorship.
Overview :
Responsibilities:
Qualifications:
Personal Attributes:
Education/Training:
About our Company
DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:
Onsite
About the Job
- Duration: 6 Months contract (possibility of extension)
- Location: Onsite- Atlanta, GA
- Pay rate: Hourly, depending on experience
- JobID: 61954
This is a Full Time W2 position. Unable to provide sponsorship.
Overview :
- DataSoft Technologies is seeking Field Tech (Desk Side) Support Analyst for our clients in Onsite- Atlanta, GA
Responsibilities:
- Proactively check the status of computer labs & media center computers on a daily basis
- Maintain and update Chrome carts for student use
- Maintain, update, and troubleshoot interactive whiteboards, panels, digital signage devices and projectors to ensure that they are functional.
- Ensure “test readiness” for standardized tests through updating carts and lab equipment
- Troubleshoot and/or replace Kronos hardware
- Maintain and troubleshoot location Marquee signs
- Troubleshoot and resolve minor wireless and network issues
- Install OS updates and patches on Apple, Chromebooks, and Windows based PC devices
- Install, configure, and support printing devices.
- Maintain accurate asset assignment in Nimbus and Incident IQ.
- Maintain work areas and workspaces, including MDF/IDF closets
- Coordinate removal of obsolete equipment as required
- Serve as first point of contact for Media Center Specialists/Technical Liaisons for one-to-one student devices as needed
- Meet with onsite vendors as required to support L3 teams
- Assist with deployment of new equipment
- Check monitoring tools for any school outages (wireless AP, switches, kronos clocks)
Qualifications:
- 3+ years of work experience minimum
- A+ Certification
- Strong customer service skills
- Strong oral and written communication skills
- Proficient in understanding network infrastructure and wireless support
- Prior experience with Desk Side support is a MUST
- Microsoft Windows certification is a plus
- ITIL experience/certification is a plus
- Must have clean criminal record with the ability to pass fingerprint background check
- Must be authorized to work in the United States
- Must hold a valid driver's license and dependable personal vehicle
Personal Attributes:
- Must be punctual, present and visible throughout the workday
- Creative, curious, analytical, enthusiastic and display strong attention to detail
- Ability to work independently and effectively on tight deadlines, as necessary
- Excellent command of English language
- Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers
- Positive and productive team player
- Desire to learn new skills as technology evolves
- Business casual attire (i.e., no sweat pants or jeans with holes; sneakers/basketball shoes allowed)
- Neat and clean appearance to include personal hygiene
Education/Training:
- Minimum of Associate degree (preferred)
- 3+ years of experience in field tech support. Equivalent combination of education and experience will be considered.
About our Company
DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:
- Paid Holidays/Paid Time Off (PTO)
- Medical/Dental Insurance
- Vision Insurance
- Short Term/Long Term Disability
- Life Insurance
- 401 (K)
Source : Datasoft Technologies
