Field Technical Support Rep-Marlborough, MA - Georgia IT Inc.
Marlborough, MA
About the Job
Field Technical Support Rep
Location: Marlborough, MA
Duration: 03 Months plus contract
Rate: DOE
Essential Job Functions:
Location: Marlborough, MA
Duration: 03 Months plus contract
Rate: DOE
Essential Job Functions:
- Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
- Answers customer questions and resolves issues. Refers other issues/questions to appropriate
- Personnel/service area/manager for follow up, testing and troubleshooting.
- Assists in instructing customers in the operation and maintenance of systems/equipment.
- Acts as a liaison with customers on administrative and technical matters for assigned projects.
- Performs analyses and prepares reports on system problem trends and issues.
- Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling.
- Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
- Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.
- Performs testing of the final product and works with the client's engineers to assure that the product performs asplanned.
- Assists in the design of basic technical programs for projects or enhancements to existing programs.
- Three or more years of field support experience
- Experience working with the company's hardware, software and equipment products
- Experience working with customer technology and support requirements
- Experience working with process and/or system design concepts
- Experience working with appropriate programming languages, operating systems and software
- Experience working with engineering principles and practices
- Interpersonal skills to work with customers and other unit personnel
- Analytical and problem solving skills
- Communication skills
- Time management and organizational skills
- Ability to resolve non-complex hardware and equipment problems
Source : Georgia IT Inc.
