Field Technician - AV and Physical Security at New Era Technology

Description:Great BenefitsMedicalDentalVision401K with a match28 paid days off including company holidays5 different Flexible Spending account optionsNew Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.We are looking for team members to contribute to and deliver our mission: To deliver and support technology solutions that securely connect people, places, and information. New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications. New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions.New Era Technology provides a team-oriented culture, a positive environment filled with an incredible staff, and a genuine passion for providing the best service to our customers worldwide. We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field.We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.

Requirements:

SUMMARY:

We are seeking a skilled Field Resource Technician with expertise in installing and servicing audio-visual (AV) and physical security systems. The ideal candidate will have an intermediate understanding of programming Crestron equipment, as well as experience with Avigilon, Brivo, and OpenPath systems. Familiarity with DSC intrusion systems, door intercoms, and infrastructure cabling is essential. This role requires a hands-on professional who can work independently or as part of a team to ensure the successful installation, programming, and maintenance of various AV and security systems.

PRIMARY DUTIES:

· Install, configure, and test audio-visual systems, including displays, projectors, speakers,

and control systems (e.g., Crestron).

· Set up and program physical security systems, including cameras (Avigilon),

access control systems (Brivo, OpenPath) and intrusion detection systems (DSC).

· Install and configure door intercom systems.

· Program Crestron systems to meet client specifications.

· Configure and program Avigilon, Brivo, and OpenPath systems according to project requirements.

· Troubleshoot and resolve programming issues related to AV and security systems.

· Run and terminate cables for AV and security systems, including structured

cabling (CAT5e/6,fiber optics, etc.).

· Install and manage infrastructure cabling to support AV and security devices.

· Ensure all cabling is installed according to industry standards and safety regulations.

· Testing and Troubleshooting:

· Perform system testing to ensure proper operation and functionality.

· Diagnose and repair technical issues related to AV and security systems.

· Provide on-site support to resolve installation and operational challenges.

· Program Crestron systems to meet client specifications.

· Configure and program Avigilon, Brivo, and OpenPath systems according to project requirements.

· Troubleshoot and resolve programming issues related to AV and security systems.

· Interact with clients to ensure their needs are met and provide technical support as required.

· Offer training to end-users on how to operate installed systems.

· Always maintain a professional and customer-focused attitude.

REQUIRED EDUCATION / EXPERIENCE:

• 5 years' experience with installation of Physical Security and Audio-Visual devices.

• Experience in a field service role or similar position

• Strong people skills required

• Proven ability to establish, manage and prioritize multiple projects with excellent project planning and execution skills

• Knowledge of industry standards and best practices of AV and security installations

LANGUAGE SKILLS: •• Employee should be fluent in English.

PHYSICAL DEMANDS / WORK ENVIRONMENT: •• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.• Work in an indoor/outdoor environment.• The employee is required to talk in a clear, audible voice.

EXPECTED HOURS OF WORK: 8 am to 4 pm

TRAVEL: To job sites within the geographical area of PA,NJ,DE,MD,VA,NY

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