Field Technician - Chicago, IL - Georgia Tek Systems
Chicago, IL
About the Job
Field Technician
Location: Chicago, IL
Duration: Contract Full-time Long-term
Rate: DOE
US Citizens, GC, EAD ( H4, L2), E3 TN visa holders preferred, NO third party corp to corp accepted for this job
Essential Job Functions
Basic Qualifications
Location: Chicago, IL
Duration: Contract Full-time Long-term
Rate: DOE
US Citizens, GC, EAD ( H4, L2), E3 TN visa holders preferred, NO third party corp to corp accepted for this job
Essential Job Functions
- Provides on-site field support to customers including installation, and servicing and repairing complex systems and equipment. Reviews and approves operational quality of system equipment.
- Resolves customer problems in the areas of hardware/software installation, repair, upgrade, and maintenance. Resolves more complex installations and maintenance issues.
- Instructs customers in the operation and maintenance of systems/equipment.
- Ensures issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.
- Acts as a liaison with customers on administrative and technical matters for assigned projects.
- Performs complex analysis and prepares reports on system problem trends and issues.
- Provides leadership and work guidance to less experienced personnel.
Basic Qualifications
- High school diploma or G.E.D.
- Two or more years of field support experience
- Experience working with the company's hardware, software, and equipment products
- Experience working with customer technology and support requirements
- Good interpersonal skills to resolve field support problems
- Strong analytical and problem-solving skills
- Good communication skills
- Good time management and organizational skills
- Ability to resolve complex hardware/software and equipment problems
- Ability to provide guidance to other field engineers
- Willingness to travel
- Apple Support Experience
Source : Georgia Tek Systems
