Field Technician - Glow Networks
Dallas, TX 75252
About the Job
Job Description
Field Technician
Location: NC - Laurel Hill, 28351
***Must be US citizen or Green Card Holder.
Essential Job Functions
- Provides on-site field support to customers including installation, and servicing and repairing complex systems and equipment. This is a Window environment with many specialized systems used within the Distribution Center
- Resolves customer problems in the areas of hardware/software installation, repair, upgrade and maintenance. Resolves more complex installations and maintenance issues.
- Instructs customers in the operation and maintenance of systems/equipment.
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
- Acts as a liaison with customers on administrative and technical matters for assigned projects.
- Performs complex analysis and prepares reports on system problem trends and issues.
- Provides leadership and work guidance to less experienced personnel.
Basic Qualifications
- High school diploma or G.E.D.
- Six or more years of field support experience
- Experience working with the company's hardware, software and equipment products
- Experience working with customer technology and support requirements
Other Qualifications
- Good interpersonal skills to resolve field support problems
- Strong analytical and problem solving skills
- Good communication skills
- Good time management and organizational skills
- Ability to resolve complex hardware/software and equipment problems
- Ability to provide guidance to other field engineers
Work Environment
- Distribution Center and Office type environments
- May require weekend work, a rarer occurrence
- May require shift work, a rarer occurrence
Source : Glow Networks