Field Technician Lead (NAM) - Submer

Location & work modality:  Houston, TX  #LI-Hybrid

Start: ASAP

Type of Contract: Full Time / Permanent

About Submer

The best way to introduce you to Submer is undoubtedly through our values: Sustainable, Unique, Bold, Making Sense, Empathetic and Reliable. If these resonate with you we're sure you will find your place here in no time.

At Submer, we believe that our digital world can be more sustainable, more efficient and more environmentally friendly. Submer is solving the biggest problems of datacenter, supercomputer, hyperscale and edge applications to make that future possible.

Our multinational talented team has a huge passion in reducing IT environmental footprint and expertise in datacenter design and day-to-day operations. We’re scaling our team and operations worldwide to meet growing international demand.

What impact you will have

In this role, the successful candidate will become a part of the NAM Services team (based in our facilities next to Huston, Texas), leading the local services team, taking active part in the services offering to our customers, and/or supporting the end-user to solve throughout operation of Submer solutions.

What you’ll do

• Lead the NAM Field Services team in close cooperation with the Customer Care team ensuring peak performance and overall customer satisfaction
• Support team resources coordination and planning for the services offering
• Support Customer Care team for the definition of the processes and products’ troubleshooting guide to achieve faster remote incidence resolution
• Lead training and on-boarding plan for services partners.
• Support commissioning, troubleshooting, and maintenance of electrical/mechanical systems in data centers
• Support training to customers in how to operate Submer products after the installation and how to do regular maintenance
• Support diagnose and repairs in control panels, pumps, valves, and piping systems.
• Adhere to safety guidelines and propose solutions to enhance system performance.
• Support customer care and production teams tasks when not supporting customers.
• Ensure proper coverage during peak periods.
• Collect and report customer feedback for continuous improvement.
• Promote a fluid, positive, and collaborative team environment.

What you’ll need

• Proven experience as a Field Technician Lead, Field Service Engineer, or similar role
• Team Management experience, handling escalations and mentoring technicians
• Strong technical knowledge of electrical systems (wiring, circuits, control panels) and mechanical systems (pumps, valves, piping)
• Adaptability to support different roles and tasks within factory operations.
• Flexibility to work varied hours, including accommodating different time zones and peak periods.
• Valid driver’s license and access to a reliable vehicle for travel.
• Ability to travel frequently.

What we offer

• Attractive compensation package reflecting your expertise and experience.
• Medical Insurance Plan.
• 401k Employee volunteer contribution Plan.
• A great work environment characterized by friendliness, international diversity, flexibility, and a hybrid-friendly approach.
• You´ll be part of a fast-growing scale-up with a mission to make a positive impact, offering an exciting career evolution.

Our Inclusive Responsibility

Submer is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Ready to lead the charge in data center innovation? Apply now and be part of something bold and sustainable with Submer!