Field Technician - PatientPoint

Join PatientPoint to be part of a dynamic team committed to empower better health. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.

Location: Los Angeles, CA

Target Start Date: November 4th, 2024

Work will be in field with some travel required, willingness to work flexible hours, including evenings and weekends may be necessary.

Job Summary
Do you want to help us bridge the gap between technical expertise and exceptional customer service? Do you excel in a fast-paced, solution-oriented environment, while providing top notch support and communication? The PatientPoint Field Operations team is in an exciting season of building and growing its brand and offerings. We are actively looking to add an experienced Field Technician to our engaged and committed team."

What You'll Do

• Customer Interaction: Engage with customers in a professional and friendly manner, explaining the installation process, demonstrating how to use the equipment, and answering any questions.

• Install and Troubleshoot Digital Screens: Efficiently install digital screens and associated hardware at customer locations, ensuring all components are securely and correctly mounted and provide ongoing troubleshooting.

• System Configuration: Configure digital screens to integrate with existing systems, including setting up software and testing for functionality.

• Quality Assurance: Perform thorough quality checks on all installations to ensure screens are functioning optimally and meet the company's ambitious standards.

• Documentation: Create weekly routes, maintain accurate records of installations, including technical details, customer feedback, and any issues encountered during the process.

• Training and Support: Provide basic training to customers on how to use their new digital screens and offer ongoing support as needed.

• Travel: Travel to various customer sites as required, adhering to the company's schedule and customer timelines.

What We Need

Technical Skills:

• Proven experience in installing and configuring digital screens, AV equipment, or similar technology.

• Familiarity with digital signage software and basic networking.

• Ability to read and interpret technical manuals and schematics.

Physical Ability:

• Capable of lifting and installing equipment (up to 55 lbs.) and working at heights with ladders.

• Comfortable with the physical demands of on-site installations.

Customer Service:

• Strong interpersonal skills with a charismatic and approachable demeanor.

• Ability to communicate technical information to customers in a clear and understandable way.

Desired Qualifications:

• Previous experience in the installation of digital signage or similar technologies.

• Knowledge of networking and digital media systems.

• Basic understanding of electrical systems.

Problem-Solving:

• Strong troubleshooting skills with the ability to think on your feet and resolve issues efficiently.

What You'll Need to Succeed:

Attention to Detail:

• Meticulous in ensuring that installations are precise, aesthetically pleasing, and functionally sound.

Flexibility:

• Willingness to work flexible hours, including evenings or weekends if necessary.

Licenses/Certifications:

• A valid driver's license and reliable vehicle are required.

• Relevant certifications in installation or AV technology are a plus.

Base Salary & Compensation:

Base Salary Band: $40/hr-$65/hr

Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint's total compensation package for employees. For additional details on our total benefits package, please review the section "About PatientPoint" at the end of this job description.

About PatientPoint:
PatientPoint is a leading digital health company that connects patients, healthcare providers and life sciences companies with the right information in the moments care decisions are made. Our solutions are proven to influence patient behavior and improve health outcomes, driving value for all stakeholders. Across the nation's largest network of connected digital devices in 35,000 physician offices, PatientPoint solutions empower better health for more than 750 million patient visits each year.

Latest News & Innovations:

1. How PatientPoint empowers women to thrive as people & professionals . Read more
2. Equipping interns with the skills, knowledge, and confidence to excel. Read more
3. Our CEO shares details on our culture, and why it should be on your radar. Read more

What We Offer:
We know you bring your whole self to work every day. That is why we are committed to providing modernized benefits and cultural perks to our teammates. We offer competitive compensation, comprehensive and affordable benefits, flex time off to rest and charge, where applicable, a hybrid work model, mental & emotional wellness resources and coaching, 401K and more.

PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V