Field Technician - Walker-Miller Energy
Minneapolis, MN
About the Job
Company Overview:
Walker-Miller Energy Services is a 24-year-old Detroit-based, core-values driven company committed to changing lives through energy efficiency. We create and manage customized energy waste reduction programs that help electric and gas utilities meet mandated energy savings goals.
We provide our utility clients with a wide range of energy-saving and renewable energy solutions. From individual utility customers and construction contractors, to utilities, municipalities, and government bodies, our clients have come to depend on our customized energy efficiency programs to help them to meet their energy saving goals.
Our experience driven philosophy of energy efficiency as economic development helps families and businesses save energy and save money. Through innovative, inclusive initiatives, we help build communities by creating local jobs, producing equitable energy savings for all rate payers, and spurring the growth of diverse local businesses.
Our operating philosophy is reflected in our core values. We refer to them as BEHIVE.
B - Boldly Go
E-Embrace Equity
H - Humble Confidence
I - Inclusive Stewardship
V - Value Reputation
E - Extraordinary Experience
Position Summary:
The Field Technician is primarily responsible for completing walk through energy efficiency assessments, the installation of energy efficiency equipment and products, and for deepening customer awareness of and participation in rebate programs and the Utility's energy efficiency program. They are also responsible for responding to general customer inquiries regarding utility services they receive and for directing the customer to the appropriate contact at the utility company.
Essential Responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
- Embrace and operate within Walker-Miller's core values.
- Deliver professional, high-quality services to utility customers.
- Complete walk-through energy assessments of properties that identify key natural gas and electric saving opportunities (all living space, basement, attic, and exterior perimeter of building).
- Install energy saving devices including energy efficiency lighting, programmable thermostats and hot water saving devices.
- Build quick rapport with utility customers. Initiate conversations with customers regarding energy usage.
- Clearly explain and articulate energy assessment findings to building owner including explanation of energy efficiency rebates.
- Respond to general utility customer service inquiries and explain other energy rebate offerings and services to customers during home visit. This could include showing customers short videos on Utility company websites or helping them sign in to their utility account online.
- Assist Marketing team as directed in with participation in larger trade show and seminar events.
- Actively identify and recommend ways to improve program operations and delivery.
- Continuously drive improvements in quality, customer satisfaction and productivity.
- Accurately complete and maintain all required paperwork, records and documents, etc.
- Follow and comply with all safety and work rules and regulations.
Basic Qualification:
- High School Diploma or equivalent.
- BPI-certification (preferred)
- Two years of related work experience in one of the following:
- Residential building construction
- Heating and Air Conditioning System install, sales or service
- Other energy efficiency designations or certificates including:
- Advanced Home Energy Professional (HEP)
- Building Analyst
- Envelope Professional
- Residential Building Envelope Whole Hose Air Leakage Controller Installer
- Heating
- Air Conditioning and Heat Pump
- Air sealing and building insulation experience
- Ability to communicate effectively, both verbally and in writing with customers, clients and employees.
- Must be able to handle a wide work variety and work in a fast-paced environment.
- Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload.
- Proficient in Microsoft Office, specifically Word, Excel and Outlook.
- Strong data entry skills in entering information in tracking systems/databases.
- Knowledge of mathematical concepts such as fractions, percentages and ratios
Desired Qualification:
- Associate degree, preferred.
Licenses & Certifications:
- Valid driver's license and reliable transportation.
Travel Requirements:
- Willingness to travel up to 75% of the time.
Physical Demands and Work Environment:
- Required to stand and walk for long periods of time; talk and hear; and ability to touch and handle tools and/or controls.
- Ability to work on step stools or 5-foot high ladders to access attics or ceiling light fixtures.
- Ability to ascend and descend stairs.
- Ability to lift up to 40 pounds.
- Noise level is typically moderate.
- Employee could be exposed to fumes and/or airborne particles and risk of potential shock.
Note: The physical demand and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.
Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
Walker-Miller Energy Services is an Equal Opportunity Employer.
At Walker-Miller Energy Services, we Embrace Equity by encouraging qualified candidates from all backgrounds and identities to apply for open positions! We have several optional questions about candidates' demographics, but they do not impact hiring decisions. In fact, all candidate demographic data is anonymized for compliance purposes and to reduce unconscious bias in the hiring process, so none of the information collected here will be attached to your individual application. We ask for this information because Walker-Miller is committed to inclusive recruitment practices, so we hold ourselves to a high standard in developing a candidate pool that is diverse in background, experience, and perspective.
Walker-Miller Energy Services participates in E-Verify. Which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.
