Field Technician - TekWissen LLC
Ontario, CA
About the Job
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.
Title: Field Technician
Work Location: Ontario, CA 91764
Duration: 12+ Months
Job Type: Contract
Work Type: Onsite
Job Description:
- We are seeking a dedicated Field Technician with 4 to 8 years of experience to join our dynamic team. The ideal candidate will have expertise in Desktop Support - Remote, Service Desk, and Field Services. This role requires a proactive individual who can work effectively in a day shift and is open to travel as needed. The candidate will play a crucial role in supporting our projects and ensuring seamless technical operations.
Required Skills:
- Service Desk
- Desktop Support - Remote
- Field Services
Responsibilities:
- Identifies correct knowledge documents and support materials to answer questions and troubleshoot issues
- Learns about technology deployments and how they fit within business model/strategy
- Explains general navigation to customers; Translates technical terms to non-technical users to help in explaining navigation
- Looks for opportunities to improve knowledge on technologies
- Understands and adheres to the IM process and policies
- Uses correct knowledge documents and support materials to answer questions and provide support
- Identifies when request/issue should be escalated and assigns to appropriate party
- Clarifies asks by listening for understanding and reflecting back
- Performs rounds and completes required templates
- Uses instrumentation and physical checks (walk-throughs) to monitor
- Responds to and resolves incidents affecting operations
- Performs physical build-outs, installing computing devices and low voltage cabling
- Provides direction to local security staff by assisting in post order definition
- Manages identified defects through own and supporting organizations
- Follows procedures to collect and manage data so it's available for security audits
- Performs maintenance per manufacturer specification
- Oversees the activities of on-site vendors performing maintenance
- Consistently, without fail, follows all safety guidelines
- Oversees the activities of on-site vendors performing maintenance to ensure safety guidelines are followed"
- Interprets security standards and applies to own work
- Identifies relevant security standards that apply to own work and adheres to protocols
- Understands security risks & implications when evaluating solutions
- Knowledgeable about current security controls"
- Does what is asked within the agreed upon timeframes and according to established procedures, protocols and/or requirements
- Demonstrates responsiveness by conveying critical information to decision makers
- Demonstrates awareness of the desired outcomes in actions and thoughts"
- Conducts diagnostic steps to collect data and validate issue
- Eliminates variables to pinpoint root cause
- Completes testing to confirm resolution"
- Eliminates variables to pinpoint root cause
- Identify possible solutions and pros and cons to each
- Follow up to confirm solution addressed problem
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Source : TekWissen LLC
