Field Technician - BDS CONTRACT DOOR & H W CO

                                              Field Technician 

Job Title: Field Technician
Division: BDS Service
Location: Rochester, MN
Hours: Monday - Friday, 8:30 AM to 5:00 PM (40+ hours per week)
Salary: $27.49 - $48.45 per hour (Performance-Based Pay)
Lunch: 30-Minute Unpaid Lunch Break (Mandatory)
Breaks: Two 15-Minute Paid Breaks (Mandatory)

Company Overview:

BDS Contract Door & Hardware Co. is a leading national distributor and integrated solutions provider specializing in commercial construction. With a diverse range of products, including doors, hardware, specialty items, and electronic access control devices—we serve both new construction and renovation projects. We pride ourselves on our professionalism, integrity, and long-standing relationships in the commercial construction industry.

Position Overview:

We are seeking a Field Technician with expertise in locksmithing and door installation to join our team. The ideal candidate will have hands-on experience with commercial doors, hardware, and locksmithing tasks, including the installation, maintenance, and repair of door systems and locks. This position requires a self-starter with a strong work ethic, excellent problem-solving skills, and the ability to work independently while ensuring top-notch customer service.

Key Responsibilities

• Door Installation: Install commercial doors, frames, hardware, and access control systems at client job sites, ensuring precise and efficient work in line with industry standards.
• Locksmithing Services: Perform lock repairs, rekeying, lock installations, and access control system setup for both new and existing commercial buildings.
• Preventive Maintenance: Conduct regular inspections and maintenance of installed door systems, locks, and hardware to ensure proper function and security.
• Customer Service: Provide exceptional on-site service, address client concerns, and ensure that all work meets client expectations for quality and timeliness.
• Troubleshooting & Repairs: Diagnose and resolve issues related to doors, hardware, and locks, making repairs and replacements as needed.
• Project Coordination: Work closely with project managers, contractors, and other team members to ensure jobs are completed on time and within scope.
• Safety & Compliance: Ensure all work is conducted safely and in compliance with local codes and regulations. Adhere to all company safety policies and wear appropriate personal protective equipment (PPE).
• Documentation & Reporting: Accurately document work performed, including maintenance schedules, service requests, and materials used, to maintain a clear service history.
• Inventory Management: Maintain and manage tools, equipment, and inventory necessary for job completion, ensuring everything is properly accounted for and in working condition.

Required Qualifications

• Experience: At least 2 years of experience in locksmithing, commercial door installation, or related field (previous experience with automatic doors, access control systems, or hardware installation is a plus).
• Licensing: Valid driver’s license with a clean driving record; certification in locksmithing (if applicable) or willingness to obtain certification.
• Technical Skills: Proficiency in installing and servicing commercial doors, hardware, and locks. Familiarity with access control systems, electronic locks, and other specialized security devices is preferred.
• Tools & Equipment: Ability to use and maintain hand tools, power tools, and other equipment required for door and lock installations.
• Problem Solving: Strong troubleshooting skills, with the ability to diagnose issues and find solutions quickly.
• Physical Requirements: Ability to lift and carry heavy equipment, climb ladders, and work in various outdoor conditions.
• Customer Focus: Strong communication skills, with the ability to interact professionally with customers and provide outstanding service.
• Time Management: Ability to work independently, manage time efficiently, and prioritize tasks effectively.

Preferred Qualifications:

• Certifications: Certification as a locksmith (e.g., ALOA Certified Locksmith or similar).
• Industry Experience: Prior experience working with commercial doors, security systems, or a similar field.
• Technical Training: Knowledge of electronic access control systems, keyless entry, and other high-tech locking systems.
• Problem-Solving: Ability to handle high-pressure situations and customer demands with professionalism and poise.

Required Skills/Abilities:

• Excellent communication skills
• Problem-solving aptitude
• Excellent interpersonal and customer service skills
• Excellent sales and negotiation skills
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Strong math and matching skills
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite or related software
• Proficient at service or sales software
• Experience in project coordination.
• Strong written, verbal, and presentation skills.
• Proficiency with Microsoft Office and Bluebeam or equivalent .pdf editor.
• Work effectively in a team environment and maintain a positive attitude.
• Be able to manage multiple projects at the same time.

Education and Experience:

• At least three years of related experience required or at BDS desertion.

 Benefits include:

BDS Contract Door & Hardware Co. is partnered with a Professional Employer Organization (PEO), allowing us to offer our employees access to a variety of better, more affordable benefits. The PEO helps streamline many administrative functions like payroll, benefits administration, compliance, and workers' compensation.

• Motivosity Rebates Bucks:
  Motivosity is a cloud-based software for BDS employees to promote positive employee engagement in the workplace. BDS sets goals to reward employees with dollar rebates to achieve and get recognition for going up and beyond. Employees are given $5 per month to pass and receive funds from peers as a thank you or recognition of doing an outstanding job.
• Weekly Paychecks
• Product Discount
• 401K Plans (up to a 4.5% Employer Match)
• Paid Time Off (2+ weeks starting)
• Medical Plans (starting at $FREE Premium paid for by BDS)
• Dental Plans (starting at $FREE Premium paid for by BDS)
• Vision Plans (starting at $FREE Premium paid for by BDS)
• FSA Spending Account
• HSA Savings Account
• Life Insurance (BDS pays for $10K in coverage per employee)
• Supplemental Life Plans (starting at $0.62 per pay period)
• Short Term Disability Plans (starting at $1.80 per pay period)
• Long Term Disability Plans (starting at $6.38 per pay period)
• Legal Assistance Plan (starting at $3.92 per pay period)
• Accidental Insurance Plans (starting at $1.92 per pay period)
• Critical Illness Insurance Plans (starting at $1.58 per pay period)
• Hospital Indemnity Insurance Plans (starting at $4.71 per pay period

Benefits are voluntary and available during open enrollment. Open enrollment occurs when you first join the company, or if you experience a life-changing event, such as marriage or the birth of a child. Additionally, open enrollment takes place at least once a year, typically starting in January, giving you the opportunity to review and adjust your benefits plan.

Please note that all listed products and pricing are subject to change with a 30-day notice. The pricing provided is current at the time of this posting but may differ once you are hired.