Field Technician - Sarasota, FL - Synergy Equipment

Summary/objective:

Synergy Equipment represents a unique business model in the compact and heavy equipment industry. We offer a diverse range of equipment from leading manufacturers, serving the needs of everyone from large commercial construction firms to local subcontractors and general contractors.

Field Technicians manage on-site diagnostics, repairs, and preventive maintenance. They identify and troubleshoot technical issues to find effective solutions and are responsible for providing exceptional service and customer support, both during dispatch and while on-site at job locations.

Essential Functions

• Troubleshoots, maintains, and diagnoses all types of equipment to ensure optimal working condition on the job site or in the shop
• Utilize company-provided systems and tools to efficiently document and manage work orders and sourcing parts/supplies for repairs/maintenance.
• Complete basic computer tasks including work orders, parts lookup, and email communication.
• Collaborate with coworkers to ensure top-quality equipment, exceed customer expectations.
• Deliver outstanding service and support during field visits or dispatches maintaining positive relationships.
• Understand customer requirements/expectations and provide appropriate recommendations and briefings.
• Report any unsafe or unserviceable shop tools, equipment, or vehicles to the Manager, and ensure that all tools are maintained in optimal condition, adhering to MSHA and OSHA regulations.
• Participate in training programs directed by the Manager.
• Align workflow with scheduling requirements.
• Operate vehicles safely and use field automation systems effectively.
• Follow all company procedures and protocols.
• Cooperate with the technical team and share information across the organization.
• Must be able and willing to help train and assist other technicians in need of assistance

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions

Required Education and Experience:

• Extensive knowledge of diesel engines and construction equipment
• Must have own tools
• Valid driver's license and clean driving record.
• Proficiency in basic computer tasks, including work order management, parts lookup, and email communication.
• Ability to work independently and efficiently in both shop and field environments
• Strong communication skills and dedication to customer service.
• Adaptability for schedule adjustments and flexible hours based on operational needs.

Military service will be considered in lieu of education/certification experience as applicable.

Supervisory Responsibilities

• None

Work Environment

• Environment is consistent with that of a construction environment and equipment yard
• Outdoor exposure to elements

Travel Required

• Position may require several hours of driving daily to job sites

Physical Demands

• Must be physically able to work in a jobsite environment for extensive periods to include lifting to 50lbs or more, bending, squatting, crouching, and reaching.

Other Duties

Please be aware that while this job description provides an overview of the main activities, duties, and responsibilities expected of the employee in this role, it may not encompass every task or requirement. Additionally, the nature of the position necessitates the potential for changes in duties, responsibilities, and activities, which may occur with or without prior notice. The employer reserves the right to modify and adapt these aspects as necessary to meet evolving business needs and organizational objectives.

Additional Eligibility Requirements

At Synergy Equipment, we prioritize the safety and well-being of our employees. To ensure a secure work environment, we require all successful candidates to undergo a drug test and background check before their start date. This policy is in place to maintain the highest standards of safety and security for our team members.

What are the Benefits?

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health savings accounts with company contributions
• 401(k) and Roth retirement plans with company matching
• Company-paid life and disability insurance
• Generous paid time off, including vacation and holidays
• Safety Bonus Prog