Field Technician - Ztek Consulting INC
Seattle, WA
About the Job
Job Title: Field Technician
Duration: 6-12 months
Location: Hybrid Seattle - WA
Work Type:
Rate: Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Job Summary:
We are seeking a dedicated Field Technician with 4 to 8 years of experience to join our dynamic team. The ideal candidate will have expertise in Desktop Support - Remote, Service Desk, and Field Services. This role requires a proactive individual who can work effectively in a day shift and is open to travel as needed. The candidate will play a crucial role in supporting our projects and ensuring seamless technical operations.
Duration: 6-12 months
Location: Hybrid Seattle - WA
Work Type:
Rate: Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Job Summary:
We are seeking a dedicated Field Technician with 4 to 8 years of experience to join our dynamic team. The ideal candidate will have expertise in Desktop Support - Remote, Service Desk, and Field Services. This role requires a proactive individual who can work effectively in a day shift and is open to travel as needed. The candidate will play a crucial role in supporting our projects and ensuring seamless technical operations.
Required Skills: Service Desk, Desktop Support - Remote, Field Services
Responsibilities:
Identifies correct knowledge documents and support materials to answer questions and troubleshoot issues
Learns about technology deployments and how they fit within business model/strategy
Explains general navigation to customers; Translates technical terms to non-technical users to help in explaining navigation
Looks for opportunities to improve knowledge on technologies
Understands and adheres to the IM process and policies
Uses correct knowledge documents and support materials to answer questions and provide support
Identifies when request/issue should be escalated and assigns to appropriate party
Clarifies asks by listening for understanding and reflecting back
Performs rounds and completes required templates
Uses instrumentation and physical checks (walk-throughs) to monitor
Responds to and resolves incidents affecting operations
Performs physical build-outs, installing computing devices and low voltage cabling
Provides direction to local security staff by assisting in post order definition
Manages identified defects through own and supporting organizations
Follows procedures to collect and manage data so it's available for security audits
Performs maintenance per manufacturer specification
Oversees the activities of on-site vendors performing maintenance
Consistently, without fail, follows all safety guidelines
Oversees the activities of on-site vendors performing maintenance to ensure safety guidelines are followed"
Interprets security standards and applies to own work
Identifies relevant security standards that apply to own work and adheres to protocols
Understands security risks & implications when evaluating solutions
Knowledgeable about current security controls"
Does what is asked within the agreed upon timeframes and according to established procedures, protocols and/or requirements
Demonstrates responsiveness by conveying critical information to decision makers
Demonstrates awareness of the desired outcomes in actions and thoughts"
Conducts diagnostic steps to collect data and validate issue
Eliminates variables to pinpoint root cause
Completes testing to confirm resolution"
Eliminates variables to pinpoint root cause
Identify possible solutions and pros and cons to each
Follow up to confirm solution addressed problem
Identifies correct knowledge documents and support materials to answer questions and troubleshoot issues
Learns about technology deployments and how they fit within business model/strategy
Explains general navigation to customers; Translates technical terms to non-technical users to help in explaining navigation
Looks for opportunities to improve knowledge on technologies
Understands and adheres to the IM process and policies
Uses correct knowledge documents and support materials to answer questions and provide support
Identifies when request/issue should be escalated and assigns to appropriate party
Clarifies asks by listening for understanding and reflecting back
Performs rounds and completes required templates
Uses instrumentation and physical checks (walk-throughs) to monitor
Responds to and resolves incidents affecting operations
Performs physical build-outs, installing computing devices and low voltage cabling
Provides direction to local security staff by assisting in post order definition
Manages identified defects through own and supporting organizations
Follows procedures to collect and manage data so it's available for security audits
Performs maintenance per manufacturer specification
Oversees the activities of on-site vendors performing maintenance
Consistently, without fail, follows all safety guidelines
Oversees the activities of on-site vendors performing maintenance to ensure safety guidelines are followed"
Interprets security standards and applies to own work
Identifies relevant security standards that apply to own work and adheres to protocols
Understands security risks & implications when evaluating solutions
Knowledgeable about current security controls"
Does what is asked within the agreed upon timeframes and according to established procedures, protocols and/or requirements
Demonstrates responsiveness by conveying critical information to decision makers
Demonstrates awareness of the desired outcomes in actions and thoughts"
Conducts diagnostic steps to collect data and validate issue
Eliminates variables to pinpoint root cause
Completes testing to confirm resolution"
Eliminates variables to pinpoint root cause
Identify possible solutions and pros and cons to each
Follow up to confirm solution addressed problem
ABOUT Ztek:
Website: www.ztekinc.com
Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek's diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.
Website: www.ztekinc.com
Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek's diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.
Disclaimer:
Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hrd@ztekinc.com Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.
Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hrd@ztekinc.com Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.
Source : Ztek Consulting INC
