Field Technician - VTech Dealer IT

Visiting clients in the East Bay / San Rafael area, deploying hardware on client sites, providing customer support, hardware configuration, troubleshooting, ticket creation/progress updates, assisting in documenting, talking to users on-site, and recommending day-to-day fixes to end-users.

Main Responsibilities

• Providing great customer service and technical support to customers on-site. This means driving to client sites to resolve issues to their satisfaction.
• Troubleshooting hardware; PCs, servers, WIFI, and networking equipment, etc.
• Handling and moving equipment as needed.
• Coordinate with our help desk and support technicians to resolve client issues.
• Coordinate vendors and contractors for on-site projects.
• Updating tickets and projects in the ticketing system.
• Monitor assigned tickets and keep the team and clients informed.
• Other on-site support as needed

Technical Qualifications

Working knowledge of Windows Operating Systems, desktop troubleshooting, Active Directory, DNS, DHCP, file servers, general software installation, and troubleshooting, DMS setup and troubleshooting, cabling, printers, and print servers, fax, Office 365 – Exchange and Apps, VPN, Cisco, networking, wireless, remote monitoring, and management software, web filtering

Experience

Min 3 years as a Field Tech, On-site technician, or at IT Help Desk.

Preferred, but not required:

• Knowledge of Dealer Management Systems like CDK, Dealertrack, Reynolds & Reynolds.
• Other common auto dealership software and dealership operations
• Degree in Computer Science, Information Technology, or related fields
• Microsoft certifications
• Cisco certifications

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