Field Technicians - Diverse Lynx
Chappaqua, NY
About the Job
Job Title: Field Technicians (onsite only, hardware related)
Location: Chappaqua, NY
Onsite only - no remote/hybrid
Top Qualifications:
-Bachelor s degree in Computer Science or similar field
-Prior experience in desktop support or related field
-In-depth knowledge of desktop hardware and software systems
-Proficient in computer operating systems such as Mac, Linux, and Windows
Job summary:
As a Senior Product App Analyst, you will leverage your extensive experience in desktop support, remote field services, and domain expertise in payer, claims, and Medicare & Medicaid claims to enhance our product offerings. Your role will involve analyzing, troubleshooting, and optimizing applications to
Responsibilities:
-Provide support for users of computers and software systems.
-Provide hands-on or remote assistance in computer setups, upgrades, software operation, and maintenance.
-Provide general training for relevant applications and hardware
-Responds to client inquiries
-Provides technical support to users
-Troubleshoots hardware and software issues
-Provides instructions or directly sets up desktop hardware
-Assists with installation of computer software and operating system updates
-Records logs of rendered support
Qualifications
- Possess a minimum of 8 years of experience in desktop support and remote field services.
- Demonstrate in-depth knowledge of payer, claims, and Medicare & Medicaid claims.
- Exhibit strong analytical and problem-solving skills.
- Show proficiency in creating and maintaining technical documentation.
- Have excellent communication and collaboration skills.
- Be adept at training and mentoring junior team members.
- Display a strong understanding of industry standards and regulations.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
