Filed Service Engineer - YO HR CONSULTANCY

Experience: 1 - 30 Year

QUALIFICATIONS:

Associate Degree in electronics or engineering discipline, and/or military equivalent training. (BMET)

2+ years experience with molecular imaging equipment: PET, PET/CT. CT, SPECT, and SPECT/CT required.

Valid Drivers license.

Strong customer service and communication skills

Proficient with Cloud IOS, Microsoft Word, Excel and CRM. Expert-level experience with standard and metric tools.

Condition of employment; completion and favorable results of Background Investigation and Drug Screen.

Must complete safety, OSHA and HIPPA compliance, sexual harassment, MSDS, defense driving, incident reporting, radiation safety, ISO, forklift, and OEM related training. Continuous training and knowledge seeking of company products and services.

PRIMARY DUTIES AND RESPONSIBILITIES:

Servicing Imaging Equipment in a field-based, customer-facing role that primarily installs, services, maintains and modifies our equipment at various customer sites. Equipment includes PET, PET/CT, CT and the Nuclear Medicine Modalities such as SPECT and SPECT/CT

Routinely check on customer base for client satisfaction, unresolved issues, providing prompt and courteous service and support at all times.

Effectively communicate with customers, team members and management regularly; provide customer, competitive and sales lead information to the appropriate account manager.

Provide real-time and follow-up customer support, accurate resolutions; evaluate the customer issue, diagnose the problem, create a repair strategy then perform and verify the repair, include customer training, introducing the customer to basic features and functions of the instrument and software.

Respond to service issues in a timely mannerand provide on-site response that correlates with the customer contract terms and demands.

Manage, prioritize and schedule all work to be performed to satisfy internal and external customer demands.