Finance Manager, Customer Service - Amazon

Description At Amazon, we are passionate about helping customers. We are insightful, influential, inquisitive, and analytical. We collaborate globally, celebrate and leverage diverse perspectives, and support our peers to excel both at work and away from work. We are Customer Service Finance (CSF), integral partners to one of the largest Customer Service teams anywhere on Earth (with more than 100K Customer Service Associates (CSAs) from 150+ sites across 40 countries in 20 languages!). Amazon Customer Service provides world class help to solve individual customer problems. But they also dig up root causes to prevent future problems from happening to other customers. If you too have a knack for applying local learnings to drive WW and long-lasting improvements on behalf of customers, you will be right at home with us. If you thrive in simplifying the complex, deriving insights from numbers, and enabling your team to move thoughtfully and quickly forward, we're the team for you. If you have a passion for elevating your business team's ability to deliver on key goals with a high bar for cost efficiency, look no further and join our team! Our Shipping and Delivery Support (SDS) organization which is one of the businesses within broader World wide Customer Service (WWCS) currently has an opening for a Finance Manager to support our North America and LATAM Operations and Global Customer and Supervisor Escalations (CASE) operations. With CSF and as a Finance Business Partner, you will have opportunities to interact with stakeholders at many levels all around the globe, deliver crisp and clear communication verbally and in writing, influence decision making, and apply your financial acumen to a wide variety of challenges. You will face ambiguous topics, help the business assess trade-offs, and scale and improve our controllership mechanisms. We think you will also have fun along the way, build long-lasting relationships with peers, and have opportunities to take great strides in your career growth. We are excited for you to join us!. Key job responsibilities - Partners with North America/LATAM and CASE Operations teams leading finance for these businesses. - Supports WW SDS Planning and Reporting and closely working with SDS leadership team on long and short term strategies. - Uses solid financial knowledge and business acumen to build financial models, interpret data, draw conclusions, and make recommendations that deliver results, drive improvements, and influence leaders throughout Amazon. These decisions can have global impact. - Delivers weekly/monthly financial close. Uses financial systems and advanced MS Excel functions to work with large data sets. Outputs plans, forecasts, budgets, and consolidations. - Creates effective business partnerships, manages competing priorities, and provides guidance based on data analysis during unexpected events. - Uses active listening skills intuitively to communicate data (both written and verbal) in a clear, concise, and unambiguous manner. Adjusts style for various audiences to articulate complex finance issues clearly. - Collects and analyzes quantitative data to develop relevant reports that drive cost reductions. - Participates in hiring, developing, and mentoring peers and team members. Seeks and leverages diverse perspectives in all activities. - Identifies opportunities to resolve defects proactively. Improves, scales, or simplifies finance tools across teams and organizations. A day in the life - Show ability to quickly build credibility and trust with internal customers. - Demonstrate work ethic based on a strong desire to exceed expectations - Perform financial analysis, financial modeling and lead financial planning and reporting for the region. - Convince management of right decisions based on proven analysis and clear communications - Work with functional leaders and other finance functions to build scalable financial processes and metrics Basic Qualifications - BA or BS in Finance, Accounting, Business, Economics, or a highly analytical field (e.g., Engineering, Math, Computer Science) - 5+ years of finance experience, or Master's degree and 3+ years of finance experience Preferred Qualifications - Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of results - Experience working with large-scale data mining and reporting tools (i.e. SQL, CS Insights and/or Cognos) and other financial systems (i.e. Oracle, Hyperion), providing solutions based on results of ad hoc analyses to senior management for strategic decision-making - Demonstrated effective communication and presentation skills working with multiple peer groups and senior levels of management - Highly analytical, detail oriented and strong business sense; proven ability to manage new ideas and creative solutions - Ability to manage tight deadlines, prioritize workload and achieve effective results in a fast-paced, dynamic, ever-growing and often ambiguous environment - Management experience with demonstrated leadership skills with proven ability to take on new assignments - Have ability to build, manage and maintain models for problem solving, variance analysis, and forecasting Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $85,900/year in our lowest geographic market up to $179,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.