Finance Rep II - Apollo Professional Solutions
Charlotte, NC 28277
About the Job
Customer Care Representative
Charlotte NC
Contract - Std
Hours: 8am - 5 pm
Pay Rate: $22.01/Hr.
Benefits: overtime, medical, dental, vision, 401k
Estimated OT Hours/Week: 2
REQUIREMENTS: Customer Care Representative
Responsibilities: Customer Care Representative
EEO Statement Apollo Professional Solutions, Inc. is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, marital status, age, national origin, ancestry, disability status, medical condition, pregnancy, genetic information, protected veteran status, gender, sexual orientation, gender identity or expression, or any other status or characteristic protected under federal, state, or local law.
Charlotte NC
Contract - Std
Hours: 8am - 5 pm
Pay Rate: $22.01/Hr.
Benefits: overtime, medical, dental, vision, 401k
Estimated OT Hours/Week: 2
REQUIREMENTS: Customer Care Representative
- US Citizenship
- Minimum Education: High School / GED
- Basic experience with Windows
- Hands-on experience with MS Office 2010 Applications, Microsoft Edge and Outlook
- Basic experience with Dell & HP laptops and desktop computers,
- Ability to learn and work within Active Directory user, group and computer accounts
- Ability to learn basic troubleshooting and support of PC hardware and peripherals, such as printers
- Knowledge of security applications including antivirus software a plus
- Knowledge of Blackberry, Android and iPhone a plus
- Excellent 'Written' and 'Verbal' communication skills a necessity.
- A college degree with no work experience considered.
- * Customer service experience (can be call center, service oriented, retail customer service, medical office, financial services, bank tellers, IT Service Desk, IT Help Desk, etc),
Responsibilities: Customer Care Representative
- Answers customer or vendor inquiries and accesses information from multiple sources using numerous computer programs.
- Fields and receives customer inquiries for basic to complex administrative issues and questions.
- Provides a high level of quality and comprehensive customer care services by collecting information from the customer or vendor, performing moderately complex transactions, retrieving answers in a knowledge base, websites, or financial systems, documenting/tracking service in a case management system, writing notes and emails to complete service, and filing documents electronically.
- Works as a team member performing various tasks across Accounts Payable, Travel and Expense and IT.
- Creates cases for handling and escalates cases to other provider groups, as needed.
- Creates relationships, partners and collaborates with peers, supervisors and higher-level service center personnel to answer more complex client questions.
- 2 years of relevant experience
- Customer Service experience, Microsoft Office suite, Active Directory, ServiceNow Ticketing System, remote troubleshooting, Smart Cards
- Basic understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and VPN client configuration
- Bilingual Fluency in English and Spanish (written and verbal)
- Professional skills and ability to work independently
- Anticipate problems and respond accordingly
- Articulate complex subject matter effectively based upon caller needs
- Experience managing customers or clients
- Familiarity with Accounts Payable, Travel and Expense and IT
- Case management systems and knowledge base systems required (Service Now)
- Enterprise-level financial systems
- PeopleSoft Enterprise Helpdesk
- Expense Management System or Concur experience
- Work history with financial systems including Oracle Financials or Deltek Cost Point
- Experience in a finance shared service or call center environment preferred
EEO Statement Apollo Professional Solutions, Inc. is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, marital status, age, national origin, ancestry, disability status, medical condition, pregnancy, genetic information, protected veteran status, gender, sexual orientation, gender identity or expression, or any other status or characteristic protected under federal, state, or local law.
Source : Apollo Professional Solutions