Financial Aid Administrator - University of North Texas System

Title: Financial Aid Administrator

Employee Classification: Financial Aid Administrator

Campus: University of North Texas

Division: UNT-Enrollment Management

SubDivision-Department: UNT-Financial Aid & Schol-Gen

Department: UNT-Financial Aid-164860

Job Location: Denton

Salary: $43,000.00

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview:

Department Summary

Financial Aid & Scholarships (FAS) is committed to helping students achieve their educational goals by providing financial guidance and assistance within the guidelines of regulatory requirements. Through educational endeavors and student outreach, FAS remains a vital contributor to UNT’s enrollment success.

Position Overview

This position is responsible for managing a student financial aid caseload, processing of aid adjustments, assisting with officewide quality controls, and counseling students regarding financial aid to include eligibility requirements, available financial aid options, and the requirements for the renewal and retention of aid programs. Position serves as main point of contact for internal inquiries regarding a student's financial aid status and for ensuring that student inquiries have been resolved. Serves as backup to the customer service team. This position must possess a deep understanding of federal, state, and institutional financial aid and scholarship policies in order to effectively counsel students and assist with the accurate and timely processing of their financial aid.

Minimum Qualifications

Bachelor's in related field, 3 years in student services or related roles. Equivalent education, training, experience accepted. Must maintain good standing on federal student loans, grant NSLDS access for hire & continued employment.

Knowledge, Skills and Abilities

• Proficiency in Microsoft Office.
• In depth knowledge of financial aid processes, policies and procedures or ability to quickly assimilate.
• Ability to problem solve, multitask and organize in a fast-paced collaborative environment.
• Ability to effectively communicate. Develops and maintains effective working relationships.

Preferred Qualifications

• Experience working in a financial aid office.
• Demonstrated strong writing skills. Have documented presentation involvement.
• Proficient in the operation of personal computers and be able to learn new software programs rapidly.
• Able to engage and communicate enthusiastically to diverse populations in a positive, courteous, and professional manner.
• Bilingual.

Required License/Registration/Certifications

 Obtain clearance to NSLDS within 30 days of hire. 

Job Duties:

• Manages a financial aid caseload to help ensure accurate and timely administration of student financial aid.
• Processes manual aid adjustments and completes various quality control reviews.
• Serves as main point of contact for internal inquiries regarding student aid and ensures student aid related inquiries are resolved in a timely manner.
• Serves as backup to the customer service team.
• Participates in financial aid presentations, training, and outreach.
• Attends and completes trainings as assigned to include a review of Federal Student Aid and Texas Higher Education Coordinating Board written guides.

Work Schedule:

Monday through Friday, 8:00am - 5:00pm, with occasional nights/weekends.

Driving University Vehicle:

No

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

Benefits:

For information regarding our Benefits, click here.

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, facilities and employment practices. The University of North Texas System immediately investigates complaints of discrimination and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.