Financial Aid Advisor, Intermediate - Northern Arizona University
Flagstaff, AZ
About the Job
Financial Aid Advisor, Intermediate
r r
Location:
Financial Aid r
Regular/Temporary:
Regular r
Job ID:
608119 r
Full/Part Time:
Full-Time r r Workplace Culture NAU aims to be the nation\'s preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond
[](https://apptrkr.com/get_redirect.php?id=5723875&targetURL=https://nau.edu/president/strategic-plan/){_cke_saved_href="https://nau.edu/president/strategic-plan/" isparent="" target="_blank"} Special Information - Hiring for two Financial Aid Advisor Intermediate positions
- This position is a hybrid position which allows the incumbent to complete their work at both an NAU site, campus, or facility and at a non-centralized site with or without accommodation
- Position may required some travel, weekend hours and overtime work
Job Description The Office of Scholarships and Financial Aid (OSFA), within the division of Enrollment Management (EM), seeks two individuals to serve as the Financial Aid Advisors within the Operations and Compliance team
The Financial Aid Advisors work closely with the Assistant Managers of Financial Aid to assist in the oversight of multiple functions within the office, which includes, but is not limited to: compliance, maintaining the Policy and Procedure manual, Pell Grant and Direct Loan management, document imaging, Verification, ISIR processing, and daily file transmission with the Department of Education
The Financial Aid Advisors work closely with the Scholarships and Client Services teams to maintain consistency of service to students, equitable working conditions for staff, and aligned policies and procedures to ensure department compliance at all times
The Financial Aid Advisors maintain strong, positive relationships with division and campus partners for recruitment and retention efforts and demonstrates a full understanding and active participation in fulfilling the mission of the organization
Campus partners include, but are not limited to: University Admissions, the Office of the Registrar, Student and Departmental Account Services, Student Affairs, academic departments, the Center for International Education, and Disability Resources
Program Management - 40% - Serve as a subject matter expert and responsible primary contact for a financial aid program
Individually responsible for either the Private and Direct Loans program or the Pell Grant program
- Evaluate information and documentation in order to make changes to student awards, budgets, and other data elements in PeopleSoft
- Research student account issues as they pertain to federal, state, and institutional aid, and provide/communicate timely resolutions
- Process reports in a timely manner in accordance with federal, state, and institutional guidelines to ensure compliance and student eligibility
- Maintain a high-level working knowledge of regulations and policies that affect the program of responsibility
- Assist with Verifications to ensure accurate federal financial aid eligibility
General Responsibilities - 25% - Evaluate program effectiveness to identify potential issues and trends that could impact efficient and accurate processing of financial aid and notify managers so that procedures can be corrected in a timely manner
- Participate in special projects and cross-training within the office as directed
- Develop and nurture an impactful level of internal and external service, and work with the Assistant Manager to coordinate the advising of students and their families
- Perform document imaging database tasks and ensure the scanning and indexing of documents is done accurately and efficiently
- Maintain and apply knowledge of: - Institution and government guidelines to determine eligibility for various types of financial aid
- Internal and external databases such as PeopleSoft, COD, NSLDS, ELM, etc
to ensure student eligibility for financial aid
- Title IV, ABOR, state policies, and other higher education regulations
Team Leadership & Primary Contact - 20% - Serve as the intermediate level contact for students, parents, staff, and others to provide problem-solving assistance and to answer questions regarding the position\'s program of responsibility
- Support the Assistant Manager with day-to-day management of their team, such as coordinating activities, determining workflow, maintaining proper procedures, and preparing reports
- Serve as designee in absence of the team\'s Assistant Manager
- Assist with individual and group trainings as necessary
- Communicate clearly and in a timely manner across all modalities: phone, email, IM, and Salesforce cases
Support Department & Division Priorities - 10% Support the missions of the department, division and institution
Demonstrate the ability to lead
