Financial Aid Assistant at Bucknell University

Financial Aid Assistant

R0000000777
Bucknell University

Position Title:
Financial Aid Assistant

Position Type:
Full time

Location:
Bucknell University

Categories:
Staff Non-exempt

Job Summary:
The Financial Aid Assistant serves as a support staff position providing support for the office of financial aid in the areas of front desk/customer service, collection, audit, and review of financial aid application materials, award notification preparation, communications with students and families, and assistance with general office purchasing, billing, and other administrative duties as needed.

This is a full-time (35 hours per week), 12-month, non-exempt (hourly) benefits eligible position.

Job Duties:

1. Communication and Customer Service

Maintains a general knowledge of the broad aspects of University, Federal, and State Financial Aid Programs. Answer and greet the Office of Financial Aid students, parents, and other visitors in person and on the phone in a courteous, responsive, and efficient manner while maintaining student and family confidentiality.

2. Financial Aid Application Review and Preparation

Understand federal income tax returns and requirements regarding the financial aid application criteria. Review and audit submitted documentation. Communicate with families regarding the financial aid application process, requirements, and documentation. Upload and record application documentation in both the Banner and Etrieve systems.

3. Financial Aid Award Notification Preparation

Prepare financial aid award notification packets in coordination with the Office of Admission. Communicate regularly with financial aid applicants regarding award changes throughout the academic year. Coordinate any office mailings for prospective and current students.

4. Office Administration

Serve as the backup to the Financial Aid Office coordinator in managing and maintaining office billing, facilities work orders, and any other requests about the Office of Financial Aid operation

5. Office Coordination with Staff

Assist the Financial Aid Counselors and Associate Directors with any items related to study abroad, entrance/exit counseling, and on-campus financial aid events.

Perform various departmental duties as requested by supervisors or staff in the department.

Minimum Qualifications:

• High School Diploma
  
• Customer service-related experience
  

Knowledge and Skills:

• Must be organized, analytical, detail-oriented, able to multi-task and work independently
  
• Accuracy and attention to detail are imperative
  
• Ability to collaborate with others and exercise sensitivity to matters of confidentiality
  
• Excellent oral and written communication skills
  
• Commitment to student service
  

Preferred Qualifications:

• Associate's degree
  
• Experience in Higher-Education
  
• Customer Service related work experience
  

Physical Requirements:

• Able to remain standing or sitting for extended periods of time
  
• Able to move up to 10 pounds
  
• Able to work indoors, office setting
  

Job Exempt:
No
Salary Range:
16.00-19.05

The offer rate will be based on a review of the candidate's credentials compared to the qualifications of the position, internal equity, and our overall compensation philosophy.

This role is not budgeted for visa sponsorship at this time, all candidates must be authorized to work in the US at the time of submission of the application.

Advertised:
2024-09-18

Benefits:

Eligible full- and part-time employees are compensated beyond base salary through our total rewards package that includes (but is not limited to):

• Flexible scheduling options determined by role;
• Medical, prescription drug, vision, dental, life, and long-term disability insurance options
• An outstanding 10% employer contribution to your retirement plan (no contribution requirement for non-exempt positions)
• Generous paid time off, including vacation and sick time, a community service day, and 19 paid holidays (including two full weeks off for Winter Break!)
• Full-time and part-time members of the faculty and staff are eligible for tuition remission for themselves. Additionally, full-time members of the faculty and staff are eligible for tuition remission for their spouse/spousal equivalent and are eligible for various tuition programs for their children. Credit for full-time benefits eligible employment at other institutions of higher education will be applied to waiting periods.
• A comprehensive employee wellness program including program incentives
• A myriad of other benefits, including parental leave, an employee assistance program, fitness center membership, and the power of your Bucknell ID card

To learn more about Bucknell's benefits, click here! (*Eligibility criteria and waiting periods may apply.)

Diversity, Equity & Inclusion:
Bucknell is committed to fostering an environment that embraces diversity, equity and inclusion, and seeks candidates who will contribute to a climate that supports the growth and development of a diverse campus community. We endeavor to enhance our capacity to value and capitalize on the cultural richness that diversity brings. We encourage all individuals to apply and do not discriminate in admissions, employment, educational programs and/or activities on the basis of race, color, national or ethnic origin, age, religion, disability, pregnancy, sex/gender, gender identity and/or expression, sexual orientation, marital or family status, military or veteran status, or genetic information.
E-VerifyBucknell University participates with the United States Customs and Immigration Services (USCIS) E-Verify program. We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.For additional information regarding Bucknell's E-Verify requirements, please contact the office of Talent, Culture & Human Resources (570) 577-1631 or email hr@bucknell.edu.E-Verify Posters (sharing the link to the posters, which are also attached)

To apply, visit https://bucknell.wd1.myworkdayjobs.com/en-US/External/job/Bucknell-University/Financial-Aid-Assistant_R0000000777-1.







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