FINANCIAL AID SYSTEMS LEAD, Enrollment & Student Administration, Enrollment Services Operations - Boston University

About the Role

Boston University Enrollment Services Operations seeks a Financial Aid Systems Lead. The Financial Aid Systems Lead is responsible for completing hands-on functional and technical activities to support the Campus Solutions Admissions and Campus Community modules and their supported integrations with financial aid systems across campus, including graduate and undergraduate systems, supporting 25,000 prospective and current students. This position is a professional role that will work to support sustainment, enhancements, and defect fixes simultaneously on different workstreams of the project, including system design/configuration, data conversion, integration requirements, data management and reporting. This role supervises two financial aid functional analysts.

The Financial Aid Systems Lead works closely leads in the other functional areas (Student Record, Academic Advising, Student Financials, Admissions) to ensure cross-functional synergies In addition, the position will collaborate closely with IS&T technical support for the Campus Solutions, Pro Ed and Onbase systems. This position reports to the Senior Associate Director for Financial Aid Systems.

The Financial Aid Systems Lead’s primary duties include:

· Analyzing, designing, developing and/or improving business processes to meet university objectives;

· Overseeing timely completion of cyclical business processes for graduate and undergraduate financial aid;

· Facilitating workshops about key product features;

· Maintaining support documentation artifacts;

· Resolving issues and defects related to financial aid systems and;

· Working with vendors of packaged applications.

About the Organization

Boston University Enrollment Services Operations is part of the Enrollment & Student Administration unit (ENSA). BU Enrollment Service Operations plays a critical role in ENSA’s mission; enrolling and retaining students, by supporting and designing operational and technical infrastructure to support the student user experience.

Across the 9 departments of ENSA, we are dedicated to ensuring that our policies, practices, and services meet the needs of an increasingly diverse University community of students, families, faculty, staff, and alumni. We do so through a lens of respect, and a commitment to encouraging the personal success and productivity of all employees. To read more about Boston University and our commitment to diversity and inclusion, please visit https://www.bu.edu/diversity/about/diversity-statement/

About Our Benefits

This position is eligible to work remotely up to two days per week. Boston University offers generous benefits including health insurance, dental insurance, life insurance, tuition remission, retirement plan, and paid time off.

A cover letter is required for consideration.

About the Candidate

A Bachelor’s degree is required for this position. We are seeking a candidate who:

• Has at least five years of previous experience in a similar role, ideally in programming or in higher education;
• Possesses strong analytical and organizational skills;
• Is detail-oriented;
• Is an effective problem solver and communicator;
• Is able to work well in a fast-paced, team-oriented environment;
• Is committed to equity, diversity, and inclusion;
• Has at least two years of prior supervisory experience, and;
• Has an understanding of JCL, HTML, Microsoft Office products and familiarity with data analysis tools.

This role will require extensive work with PeopleSoft Campus Solutions. Experience with Campus Solutions, or a similar student information platform, will be helpful, but the department is willing to train these skills with the right candidate.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.