Financial Case Manager - Concern Housing

Concern Housing is seeking a Financial Case Manager to be responsible for providing financial management services to tenants/ residents residing in Concern’s NYC housing programs. The role is multi-focused and includes assistance with rent collection and monitoring, establishing and maintaining eligibility for benefits, and providing budgeting education and support to tenants to help improve their financial literacy skills. The position also serves as Concern’s NYC representative payee liaison with the Social Security Administration (SSA) and agency contact with the Human Resources Administration (HRA).

Position: Financial Case Manager
Location: Bronx, NY - Norwood Terrace
Schedule: Monday-Friday; 9am-5pm
Schedule: $55,000/yr.

Duties and Responsibilities:

- Assess tenant need for financial income and assist in establishing and maintaining eligibility for benefits, including
applications for Supplementary Security Income based on disability and Public Assistance benefits. Assist with appeals
and fair hearings related to tenant benefit eligibility.
- Work with the Rep payee specialist to coordinate admission and administration of tenants enrolled in the rep payee
program. Submit paperwork to local SSA offices for Representative Payee status and notify SSA of any participant
changes that would affect their benefits. Complete “Representative Payee Report” for each participant annually.=
- Coordinate receipt and recording of SSA benefit checks and related account disbursement in conjunction with
Concern’s Representative Payee Specialist, including rent, bill payment and Personal Needs Allowance (PNA)
distribution.
- Work with Administrative Assistants to track rent payments and arrears documentation in NetSuite.
- Monitor AR balances for accuracy and delinquency and conduct follow up phone calls for non-payment. Further
engage tenants when arrears are not being paid off. Prepare repayment agreements as necessary.
- Assist tenants with financial assistance applications where needed (HRA One Shot Deals, Emergency Rental
Assistance, etc.)
- Provide rent payment support to each NYC program and assist collection of accurate information for monthly AR
reporting.
- Work closely with Director of NYC Operations and Chief Operating Officer on any rent arrears cases that may require
referral for eviction proceedings.
- Assess supportive tenants for financial literacy and provide individual and group education around appropriate money
management and budgeting skills.
- For supportive tenants involved in education and employment service goals, provide relevant guidance and support
around entitlements eligibility and reporting.
- Maintains documentation to the standards defined by regulators, funders and Concern Housing policies and procedures.
- Remain current with all Agency required compliance documents and trainings

Requirements: High school diploma or equivalent and four year’s paid human service experience OR Associates’ degree in human service related field and three years’ paid human service experience OR Bachelors’ degree in human service related field and two years’ paid human service experience.

Demonstrated knowledge of community resources, including social security, public assistance, and Medicaid insurance systems. Ability to work cooperatively and effectively with culturally diverse clients, staff, and community service providers. Strong computer skills required. NYS motor vehicle license, safe driving record, and availability of personal vehicle for work preferred.

Click here to apply: https://www.appone.com/MainInfoReq.asp?R_ID=6540219

Keywords: case management, entitlements, advocacy, finance, social work, mental health