FINANCIAL COUNSELOR - Blount Memorial Hospital

Education and/or experience: High school diploma or equivalent and three years’ experience in health care customer service preferred. Experience in a medical or hospital business office is required, including experience in one or more of the following: business office support, billing, insurance follow up and collections. College degree preferred with classes in medical coding and billing, medical terminology, communication, and accounting.

Knowledge: Requires in-depth knowledge of principles and processes for providing excellent customer service and clerical procedures for managing files and records. Also requires extensive knowledge of medical and managed care terminology; medical billing practices, managed care contract reimbursement, patient payment liability including credits/refunds and collection practices; HIPAA, MSP, FDCPA, False Claims Act, and related compliance requirements for health care.

Skills: Proficient in data entry and the use of computers and telephones. Requires a typing speed of 55 wpm; proficiency in Microsoft Word and Excel; excellent verbal and written communication skills, including proficiency in completing written responses to complex patient inquiries and complaints, preparing reports and monitoring call volumes; excellent active listening skills and exceptional attention to detail, exemplary organizational and interpersonal skills; possesses acute critical thinking and analytical skills to organize/assess information, offer solutions and/or negotiate resolutions; good diction, voice quality and clarity of speech.

Abilities: Requires ability to lead/mentor others; listen and understand information presented; analyze complex inquiries and complaints and act independently to resolve problems in a way that ensures customer satisfaction and retention; clearly communicate business policies and practices, persuade others and negotiate resolutions. Requires ability to provide consistent, effective follow up and documentation that is timely, clear and professional; ability to multi-task; handle confidential information in a professional manner. Requires ability to complete tasks on time; manage high volume of telephone calls, accept and manage referrals of difficult or emotional callers; use good judgment in organization, execution and time management of tasks. Requires an ability to work well with others in a team environment, be dependable, selfmotivated and adaptable. Service orientation and social perceptiveness is essential.